Front of House Manager

1 week ago

Vancouver, Canada Basecamp Resorts Full time

Everwild Nordic Spa and Hotel, Canmore
**Must be located in Canmore**
About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Why Work for Us?
- Be part of the fastest growing hospitality brand in Canada.
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Company paid staff events.
- We offer competitive wages based on experience.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
**Salary**: $75,000 - $85,000
**Shifts**: Full-time, Permanent
**Location**: Canmore
**Accommodation**: Subsidized temporary housing is available
**Key Responsibilities**:
1. Guest Experience
- Ensure guests are greeted and seated promptly
- Monitor service quality and guest satisfaction
- Handle complaints and resolve issues diplomatically
- Maintain ambiance, cleanliness, and comfort in the dining area

2. Staff Leadership
- Hire, train, and supervise FOH staff (hosts, servers, bartenders)
- Create steps of service and ensure they are followed
- Maintain elevated service standards
- Create and manage staff schedules
- Conduct team meetings and performance evaluations
- Motivate staff and foster a positive work environment

3. Operational Oversight
- Coordinate with kitchen and bar teams for smooth service flow
- Manage reservations, waitlists, and table turnover
- Create curated wine and drink lists
- Ensure compliance with health and safety regulation
- Order and manage all beverage inventories
- Monitor and manage inventory of FOH supplies (menus, linens, etc.)

4. Financial & Administrative Duties
- Assist with budgeting and cost control
- Track labour costs and manage staffing levels efficiently
- Report on service metrics and customer feedback
- Support POS system management and cash handling procedures

5. Sales & Promotions
- Encourage upselling and suggestive selling
- Implement and oversee special events or promotions
- Analyze customer feedback to improve service and offerings

**Requirements**:

- Minimum 5 years experience in food & beverage or hospitality management, with hotel or destination dining experience considered an asset.
- Strong leadership skills with proven ability to hire, train, and motivate high-performing teams.
- Hands-on management style with a focus on delivering exceptional guest experiences.
- Knowledge of both front-of-house and back-of-house operations, including service standards, reservations, and beverage programs.
- Experience with POS systems, scheduling, budgeting, and inventory management.
- Excellent communication, organizational, and problem-solving skills; able to remain calm under pressure.
- Sommelier or beverage certification (WSET Level 2, Certified Sommelier, or ISG) considered an asset.
- Passion for hospitality, food, and beverage, with a commitment to creating memorable, locally inspired dining experiences.

**How to apply**: please provide a cover letter alongside your resume.

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