Guest Service Agent

4 days ago

Orillia, Canada Sunray Group Full time

**Guest Service Agent** **SUMMARY**: **POSITION PROFILE**: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create a warm atmosphere that makes our guests feel at home in any location. Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact. Handles duty manager shifts and also all situations as the Manager on Duty in the absence of the appropriate Department Head. **ESSENTIAL JOB FUNCTION**: **Administration** - Enthusiastically greet guests upon arrival. - Register and assign rooms to guests promptly and efficiently. - Transmit and receive messages using all communication avenues. - Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining,entertainment, and travel directions. - Listen to and solve guests’ concerns. - Keep record of room availability and rate. - Compute bills, collect payment, and make change for guests. - Thank each guest by name for choosing your hotel. Invite back. - Make, confirm, and cancel reservations via all communication avenues. - Accurately post charges such as room, food & Beverage to guest bill. - Make reservations, transportation, for guests. - Log and conduct wake-up calls timely and pleasantly. - Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction. - Ability to accurately use various office software. - Ability to willingly perform other customer service and guest-related functions as required. - Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms. - Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. **DESIRED SKILLS AND QUALIFICATIONS**: **Education**:High school diploma or equivalent experience **Skills**: - Previous experience in a customer service role is preferred - Excellent communication and interpersonal skills - Proficient in using phone systems and computer software - Strong problem-solving abilities - Ability to multitask and prioritize tasks effectively - Attention to detail and accuracy in handling guest information - Flexibility to work shifts, including evenings, weekends, and holidays Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. As a key member of our front desk team, you will play a vital role in ensuring guest satisfaction from check-in to check-out. We offer competitive pay, opportunities for career growth, and a supportive work environment. **Job Type**: Part-time Part-time hours: 20-40 per week **Salary**: $16.50-$16.75 per hour Flexible Language Requirement: - French not required Schedule: - Day shift - Evening shift - Holidays - Morning shift - Night shift Supplemental pay types: - Tips Ability to commute/relocate: - Orillia, ON L3V 4R5: reliably commute or plan to relocate before starting work (required) **Experience**: - Customer service: 1 year (preferred) Work Location: In person

  • Guest Service Agent

    4 days ago

    Orillia, Canada Quality Inn & Conference Centre Full time

    Job description **Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks revenues, occupancy percentages,...

  • Guest Services Representative

    2 weeks ago

    Orillia, Canada Best Western Plus Mariposa Inn and Conference Center Full time

    **Job Summary** **Responsibilities** - Greet guests warmly upon arrival and assist with check-in and check-out procedures. - Provide information about hotel services, amenities, and local attractions to enhance guest experiences. - Handle guest inquiries and resolve issues promptly, ensuring high levels of customer satisfaction. - Manage multi-line phone...

  • Guest Services Supervisor

    1 week ago

    Orillia, Canada Fairfield Inn & Suites Full time

    **Company Overview** Fairfield by Marriott Inn & Suites Orillia is a newly opened hotel located in the west end of Orillia. We offer 92 well-appointed rooms, a small meeting space, a fitness room, and an indoor pool, all designed to provide our guests with a comfortable and enjoyable stay. **Summary** We are seeking a dedicated Guest Service Agent to join...

  • Guest Service Representative

    2 weeks ago

    Orillia, Canada Fairfield by Marriott Inn & Suites, Orillia Full time

    **SUMMARY**: We are looking for an energetic and exceptionally friendly individual to join our Guest Services team! The position would be part time, and hours are dependent on levels of business. **RESPONSIBILITIES**: - Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel. - Process credit cards, debit cards, and...

  • Front Desk Agent

    5 days ago

    Orillia, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Hotel Experience Is Required for Applicants, with Weekend and Weekday Availability as a requirement. One or more year's of experience of hotel guest services or front desk is is an asset but not a requirement. Attention to detail when handling transactions and the handling of hotel and guest information is key; following PCI compliance. Staff members will...

  • Guest Service Representative/housekeeping

    2 weeks ago

    Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our...

  • Guest Service Attendant/night Audit

    2 days ago

    Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE AND NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company...

  • Guest Service Rep

    2 weeks ago

    Orillia, Canada Fairfield by Marriott Inn & Suites, Orillia Full time

    **SUMMARY**: We are looking for an energetic and exceptionally friendly individual to join our team as a PT Guest Service Rep and Night Auditor (2 - 4 shifts per week / 2 which would be audit shifts) **RESPONSIBILITIES**: **NIGHT AUDITOR** - Corrects errors and discrepancies on any guest accounts and resolves guest issues to the guest’s satisfaction. -...

  • Front Desk Agent

    1 week ago

    Orillia, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly - Maintain a...

  • Guest Attendant

    4 days ago

    Orillia, Canada Atrium Retirement Residence Full time

    **_“How do you live in the moment?”_** **Guest Attendants**report to the Health and Wellness Manager and provide residents with physical and personal care needs to a high-quality standard and with sensitivity. Additionally, the Guest Attendant demonstrates commitment to resident safety by providing high-quality care in accordance with the organization's...