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Guest Services Representative

2 weeks ago

Orillia, Canada Best Western Plus Mariposa Inn and Conference Center Full time

**Job Summary**

**Responsibilities**
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel services, amenities, and local attractions to enhance guest experiences.
- Handle guest inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
- Manage multi-line phone systems, responding to calls with professionalism and courtesy.
- Maintain accurate records of guest information and preferences in the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with other departments to fulfill guest requests and enhance overall service delivery.
- Uphold hotel standards in cleanliness, safety, and hospitality at all times.

**Qualifications**
- Previous experience in hotel guest services is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Proficiency in phone etiquette and experience with multi-line phone systems is essential.
- Familiarity with hospitality management software is an advantage.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude, excellent communication skills, and a team-oriented mindset are crucial for success in this role. Join our dynamic team as a Guest Service Agent where your contributions will make a significant impact on our guests' experiences

**Job Type**: Part-time

**Benefits**:

- On-site parking
- Paid time off

Work Location: In person