Office Administrator

1 week ago

Ottawa, Canada MCA Dental Full time

Why join MCA?

One of the core strengths is the passion our team members share We value the relationships our Dental Office Administrator develop with our patients at MCA. We recognize that well-trained, skilled teams are a prerequisite of successful practices.
- Access more locations giving you the opportunity for schedule flexibility or relocation
- Upward career mobility
- Mentorship
- access to a network of dental practitioners
- Opportunity to learn different types of dentistry
- A fun, welcoming environment focused on patient care

**About the Role**:
We’re searching for a Dental Office Administrator who is passionate about providing an excellent patient experience. In this role, you’re likely the first contact for the patient and it’s an opportunity to improve efficiency, ensure excellent patient experience, and set up our dental clinic for success

This is a permanent part-time position - with guaranteed hours per week.

**Location**: Orleans, ON

**Schedule**: Mondays - Thursdays 4pm to 8pm

**Responsibilities**:
As a Dental Administrator, you are responsible for identifying gaps in the clinical schedule and making recommendations to the Office Manager and the Regional Operations Manager overseeing the practice’s performance.
- Establish strong patient relationships while maintaining ethical professional behaviour;
- Deliver optimal levels of continuity between patient and service provider;
- Demonstrate active listening and empathy to patients using effective communication skills;
- Assist in managing medical and dental emergencies when necessary;
- Assist in updating and maintaining client dental records and appointments;
- Ensure all patient information and treatment consent forms have been completed and gathered;
- Treatment coordination and scheduling;
- Preparing and sending pre-determinations;
- Following up on outstanding treatment;
- Confirming upcoming appointments;
- Billing, invoicing, taking payments, ensuring end of day balance;
- Opening/closing duties, including POS system and ensuring end of day processes are complete;
- Additional duties, as required.

**Requirements**:

- Comfortable with using a computer and dental software
- Experience with dental software (AbleDent, MaxiDent, Eutopia, ClearDent, Tracker, Dentrix etc.)
- Understanding of health & safety regulations related to a dental clinic
- Excellent communication and interpersonal skills
- Attentive to detail, organized and reliable
- Asset: Additional certification or training is an asset, such as Dental Assistant Certification
- Asset: Knowledge of dental instruments, procedures and sterilization/disinfection processes

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