Current jobs related to Customer Experience Specialist - Toronto - Trisura Guarantee Insurance Company
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Northbridge Financial Corporation Full time**What is it like to be a Customer Experience Specialist at Northbridge Financial** The Customer Experience Specialist is responsible for the support and implementation of customer experience strategies and national initiatives as assigned, to ensure a seamless and impactful execution. This includes taking an active role in supporting the development of...
-
Customer Experience Specialist
6 days ago
Toronto, Canada Mednow Full timeMednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people...
-
Customer Experience Specialist
1 week ago
Toronto, Canada Mednow Full timeMednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people...
-
Customer Experience Specialist
6 days ago
Toronto, Canada Canada Pooch Full time**Role Summary** We’re looking for multiple talented and experienced Customer Experience Specialists to join the team at Canada Pooch during our busiest season! These roles are seasonal - from October through January, with the possibility of extension or a permanent role, depending on the business needs. We’re looking for both full-time (40 hrs/ week)...
-
Hybrid Customer Experience Specialist
4 weeks ago
Toronto, Canada The Home Depot Full timeA leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....
-
Hybrid Customer Experience Specialist
5 hours ago
Toronto, Canada The Home Depot Full timeA leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....
-
Hybrid Customer Experience Specialist
5 hours ago
Toronto, Canada The Home Depot Full timeA leading home improvement retailer in Toronto is seeking a Customer Experience Specialist responsible for ensuring a seamless customer experience. You will manage customer interactions across various channels, support sales retention, and collaborate with teams to enhance customer loyalty. Ideal candidates should have 3-5 years of frontline customer service...
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Mondelēz International Full time** Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic...
-
Customer Experience
3 weeks ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is seeking a Knowledge and Data Specialist to enhance customer and product support. This role involves delivering exceptional service, analyzing support data, and improving systems. The ideal candidate has over 3 years of customer support experience, is proficient with tools like Intercom and Zendesk, and thrives in...
-
Customer Experience
3 weeks ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is seeking a Knowledge and Data Specialist to enhance customer and product support. This role involves delivering exceptional service, analyzing support data, and improving systems. The ideal candidate has over 3 years of customer support experience, is proficient with tools like Intercom and Zendesk, and thrives in...
Customer Experience Specialist
3 weeks ago
At Trisura, we expect more because we believe it can be done better.
We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.
We are currently seeking a qualified individual to join the dynamic Digital Distribution team in our Toronto office.
Customer Experience Specialist - Toronto
**As an integral member of the team, you will bring**:
- Proven experience working in a team driven to provide exceptional customer service
- Excellent written and oral communication skills
- Patience and problem-solving skills
- The ability to thrive in a fast-paced environment with multiple and competing priorities
- Passion for excellence and detail orientation
Accountabilities
- Gain knowledge and expertise on Trisura products sold online, and the E-Commerce platform on which they are delivered.
- Monitor and respond to customer issues, needs and concerns in a timely and high-quality manner.
- Recognize, escalate and resolve emerging problems as they arise.
- Raise & triage tickets with applicable parties (internally or externally), monitor backlog and follow-up as required in a timely manner.
- Reviews all open, in-work, and pending incidents within ticket handling SLAs.
- Ensure ongoing systems configuration requirements are met, while supporting growth in the form of new and proposed projects
- Provide analytics on the type of calls received, and as part of a broader team find solution for resolution.
**Qualifications**:
- 1-2 years of relevant work experience including part-time, summer, and co-op experience with Customer Service and/or QA an asset
- Completion of post-secondary education in a related field an asset
- Working knowledge of Zendesk or any incident management system an asset
If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you
Trisura Guarantee Insurance Company, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.
As a Canadian owned and operated company, Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.
The company, founded in 2006, and operating across Canada with offices in Toronto, Halifax, Montréal, Calgary and Vancouver, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.
