Customer Experience Specialist

1 day ago


Toronto, Canada Mednow Full time

Mednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people the care they deserve. Here's how you can help...

We're seeking a Part Time Customer Experience Specialist to deliver exceptional service to our patients and customers while maintaining the utmost confidentiality regarding sensitive medication information. As the friendly face and helpful voice they rely on, your tech-savvy skills, organizational prowess, problem-solving abilities, and experience in delivery coordination will be invaluable to our team.

Key Responsibilities:

- Provide assistance to customers via chat, phone, and in person, addressing inquiries and processing orders.
- Resolve problems promptly and escalate issues as necessary to ensure customer satisfaction.
- Coordinate product deliveries meticulously, ensuring accuracy and timeliness.
- Perform administrative duties such as data entry and documentation with precision and attention to detail.
- Uphold strict confidentiality protocols in handling patient information and medication data.

Qualifications:

- Previous experience in customer-facing roles is advantageous.
- Proficiency in technology is essential.
- Strong organizational skills and attention to detail are a must.
- Demonstrated problem-solving abilities.
- Prior experience in delivery coordination is preferred.
- Knowledge of maintaining patient privacy and confidentiality is crucial.

At Mednow, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you meet the minimum requirements and your experience is close to what you see listed here, please still consider applying.**Applied? Here’s what’s next



  • Toronto, Canada Northbridge Financial Corporation Full time

    **What is it like to be a Customer Experience Specialist at Northbridge Financial** The Customer Experience Specialist is responsible for the support and implementation of customer experience strategies and national initiatives as assigned, to ensure a seamless and impactful execution. This includes taking an active role in supporting the development of...


  • Toronto, Canada AlayaCare Full time

    **About AlayaCare**: At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and...


  • Toronto, Canada Mednow Full time

    Mednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people...


  • Toronto, Canada Canada Pooch Full time

    **Role Summary** We’re looking for multiple talented and experienced Customer Experience Specialists to join the team at Canada Pooch during our busiest season! These roles are seasonal - from October through January, with the possibility of extension or a permanent role, depending on the business needs. We’re looking for both full-time (40 hrs/ week)...


  • Toronto, Canada The Home Depot Full time

    A leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....


  • Toronto, Canada The Home Depot Full time

    A leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....


  • Toronto, Canada The Home Depot Full time

    A leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....


  • Toronto, Canada The Home Depot Full time

    A leading home improvement retailer in Toronto is seeking a Customer Experience Specialist responsible for ensuring a seamless customer experience. You will manage customer interactions across various channels, support sales retention, and collaborate with teams to enhance customer loyalty. Ideal candidates should have 3-5 years of frontline customer service...


  • Toronto, Canada The Home Depot Full time

    A leading home improvement retailer in Toronto is seeking a Customer Experience Specialist responsible for ensuring a seamless customer experience. You will manage customer interactions across various channels, support sales retention, and collaborate with teams to enhance customer loyalty. Ideal candidates should have 3-5 years of frontline customer service...

  • Customer Experience

    2 weeks ago


    Toronto, Canada BorderPass Full time

    A rapidly growing tech company in Toronto is seeking a Knowledge and Data Specialist to enhance customer and product support. This role involves delivering exceptional service, analyzing support data, and improving systems. The ideal candidate has over 3 years of customer support experience, is proficient with tools like Intercom and Zendesk, and thrives in...