Customer Experience Specialist

6 days ago

Toronto, Canada Mednow Full time

Mednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people the care they deserve. Here's how you can help...

We're seeking a Part Time Customer Experience Specialist to deliver exceptional service to our patients and customers while maintaining the utmost confidentiality regarding sensitive medication information. As the friendly face and helpful voice they rely on, your tech-savvy skills, organizational prowess, problem-solving abilities, and experience in delivery coordination will be invaluable to our team.

Key Responsibilities:

- Provide assistance to customers via chat, phone, and in person, addressing inquiries and processing orders.
- Resolve problems promptly and escalate issues as necessary to ensure customer satisfaction.
- Coordinate product deliveries meticulously, ensuring accuracy and timeliness.
- Perform administrative duties such as data entry and documentation with precision and attention to detail.
- Uphold strict confidentiality protocols in handling patient information and medication data.

Qualifications:

- Previous experience in customer-facing roles is advantageous.
- Proficiency in technology is essential.
- Strong organizational skills and attention to detail are a must.
- Demonstrated problem-solving abilities.
- Prior experience in delivery coordination is preferred.
- Knowledge of maintaining patient privacy and confidentiality is crucial.
- At Mednow, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you meet the minimum requirements and your experience is close to what you see listed here, please still consider applying.**Applied? Here’s what’s next

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