Customer Experience Specialist

7 days ago

Winnipeg, Canada Neo Financial Full time

Overview

At Neo, we’re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We’re working everyday to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We’re creating a seamless digital experience, with the modern day features you’ve come to expect. Our products speak for themselves - the Neo card was voted best cash back card in Canada and the Neo Money account was voted best bank account in Canada.
Backed by world class investors, we’ve raised $299M and are one of a few Canadian tech companies that have reached ‘unicorn’ status - valued over $1B. Check out the full story here.

As an important gateway to Neo Financial, our Customer Experience Specialists gain exposure to all areas of the business including our products, our partners, and most importantly our customers. Our Experience team has an outstanding training program and in your first few weeks you’ll be learning about our customers, products and the financial industry. If you’re someone who loves a dynamic, fast-paced environment and thrives in change, you’ll fit right in with us

**What you'll be doing**:
You are required to work a minimum of 15 hours / month During our peak busy times throughout the year, you can work up to 40 hours per week if you’d like We have a wide variety of shifts available on weekdays, evenings, and weekends This is an in office role at our newly renovated downtown locations in Calgary or Winnipeg

**Who we're looking for**:
**What will help you succeed**:
Experience in any type of customer service role Experience in financial services or with financial products is an asset Great written and verbal communication skills with an acute attention to detail You relate well to people from all backgrounds and foster a teamwork approach You’re organized and capable of prioritizing tasks in a dynamic work environment You demonstrate the ability to handle customer issues resourcefully and with compassion, polished communication and empathy

At Neo, you’ll be working with industry-leading technology that changes the way we live and redefines Canada’s financial future.. It’s a serious deal, and we’re building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's lives. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We’re a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies.

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