Customer Experience Specialist

This is an exciting opportunity to develop best-in-class customer experience and operations development for an extremely fast-paced start-up, with strong mentorship, measurable outcomes and significant impact. This is an ideal role for a personable, thick-skinned AND detail-oriented superstar. It’s a hybrid customer service and operations role for someone who excels at both skill sets. Join us in making more Callia moments

The Job:

- Be an expert in Callia products and demonstrate this knowledge (floral and non-floral) to customers
- Develop and publish best-in-class customer experience responses
- Liaise with production and delivery teams to problem-solve cross-functional issues
- Help lead internal training efforts to support customer functions seasonally
- Analyze and optimize processes and systems, ensuring best customer experience while managing business needs
- Miscellaneous start-up support duties as assigned
- One year experience in hospitality and/or customer service is an asset
- Fluency in French is considered an asset and preferred
- Very personable, with extraordinary customer service skills and genuine empathy, practiced in a professional setting
- Excellent command of English, both written and verbal
- Extremely detail-, numbers
- and process-oriented, capable of managing many little details at the same time
- Demonstrated experience with problem solving on the fly
- Positive, dedicated and results-oriented attitude
- Keen learner with desire to make an impact
- Is a team-player, ready to roll up their sleeves and do whatever it takes to help get the job done

**WHY JOIN CALLIA**

Our small-but-mighty team is passionate about what we do, and about having fun while doing it. We’re proud to have been named one of the Best Workplaces in Canada for two consecutive years and we commit to living up to that every day. Come join us if you’re looking to

**✨Build something really great** We push boundaries and fail fast. We have full autonomy, with complete accountability and no micro-managing. We're extremely high performers and we create amazing things that have never been done before. Learn from leaders that will coach you extensively so you grow your skill set quickly.

**✨Enjoy flexibility **We believe that life and work need to integrate. No one is looking over your shoulder; with autonomy, flexibility and work-from-home.

**✨Have (lots of) fun** We work really hard, but we also have a ton of fun. With a young dynamic team, we prioritize team bonding, collaboration and having a great time while we do it. This isn't your typical 9-5

**✨Get awesome perks **We’re proud to operate as People-first, with flexible hours, work-from-home, a competitive benefits package (that includes a $500 annual Wellness Spending Account), a free Employee Assistance Program, employee discounts, generous vacation time, company events, and more

**✨Be part of a wonderful team **We are a group of close-knit individuals who love coming to work everyday and building something great together We are diverse, dynamic, collaborative, supportive, and we always have each other’s backs

**✨Compensation**: Full-time, 40 hours per week - hourly with benefits. Monday through Friday with few seasonality changes (just 3 times a year).

**LOCATION**

Our workplace is flexible with a combination of work-from-home and at our office on Dublin Ave in Winnipeg. If another province is home for you, this position will be remote.

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Why do you want this position?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English/French - Bilingual (required)

Work Location: Hybrid remote in Winnipeg, MB