Winner Experience Specialist

1 week ago

Winnipeg, Canada Western Canada Lottery Corp. Full time

The Winner Experience Specialist is accountable for ensuring a positive experience for winning ticketholders. They provide superior customer service through educating the players on our processes and ensuring that winners receive their prize in a timely and efficient manner.

**Accountabilities & Responsibilities**
- Work with customers in person and over the phone to payout winning tickets
- Triage claims according to level of approval review required.
- Collect related ticket purchase and validation information for file preparation.
- Conduct telephone &/or in-person winner interview including explanation of claim process & requirements.
- Accurate documentation of winner interviews.
- Prepare standard documentation from developed templates.
- Log incoming correspondence into the computer system.
- Issue Prize payments.
- General clerical duties.
- Other duties as assigned

**Qualifications & Competencies**
- Two years of customer service experience
- Strong communication skills, both written and verbal
- Excellent attention to detail and problem solving abilities
- Strong self-management skills including prioritization, organization and multi-tasking
- Openness to, and the ability to adapt to change in processes and technologies

We offer a challenging, team-oriented work environment, competitive income and benefits, and a good work-life balance.
- Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan and Manitoba. The Yukon Territory, Northwest Territories and Nunavut participate as associate members. WCLC's affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments._

  • Product Specialist

    4 days ago

    Winnipeg, Canada AutoCanada Inc. Full time

    **Automotive Product Advisor** **St. James Volkswagen** **Winnipeg, Manitoba** Do you LOVE talking to people & can build rapport easily? If you have been waiting for your chance to make a killing in the car industry this is it! **St. James Volkswagen **is looking for full time** Product Specialists **to join **Manitoba's #1 Volkswagen dealership!** We...

  • Junior Parts Advisor

    6 days ago

    Winnipeg, Canada AutoCanada Inc. Full time

    **Dealership Junior Parts Advisor / Inventory Control Specialist** **St. James Volkswagen** **Winnipeg, Manitoba** Craving a positive & lasting career change? You might be a perfect addition to the St. James Volkswagen team! **St. James Volkswagen** is looking for a full time - **Jr Parts Consultant / Inventory Control Specialist** ***to join our team!...

  • Retail Store Associate Temporary Winners

    2 weeks ago

    Winnipeg, Manitoba, Canada The TJX Companies, Inc. Full time $33,280 - $41,600 per year

    WinnersAt TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you'll find...

  • Retail Store Coordinator Full Time Winners

    2 weeks ago

    Winnipeg, Canada TJX Canada – Winners, Marshalls, HomeSense Full time

    Retail Store Coordinator Full Time Winners -Crossroads 1 week ago Be among the first 25 applicants At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in Distribution Centers,...

  • Retail Store Coordinator Full Time Winners- Unicity

    3 weeks ago

    Winnipeg, Canada Winners Full time

    Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find...

  • Product Specialist

    6 days ago

    Winnipeg, Canada Manitoba Liquor & Lotteries Full time

    Full Time Employment Opportunity **COMPETITION #MLL025/23-24** Reporting to the Manager, Gaming Products & Programs, the Product Specialist provides support for the Western Canada Lottery Corporation (WCLC) and Manitoba Liquor & Lotteries (MBLL) product lineup, including Scratch 'N Win, bingo paper, breakopen tickets, and draw-based Lotto...

  • Patient Services Specialist

    4 days ago

    Winnipeg, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Full Time** Patient Services Specialist on a Permanent basis at our practice in **Winnipeg.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 40 hours per week, Mondays through...

  • Associate Payroll Specialist

    2 weeks ago

    Winnipeg, Canada Payworks Inc. Full time

    Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by...

  • Field Sales Specialist

    2 weeks ago

    Winnipeg, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work! Are you a...

  • Retail Store Associate Part Time Winners-Outlet Collection

    21 hours ago

    Winnipeg, MB, Canada The TJX Companies, Inc. Full time €16 - €20

    Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you'll find...