Remote Social Media Agent
15 hours ago
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA is seeking a Remote Social Media Agent to join our team working for our valued end client. We are looking for someone who has extensive "hands on" experience with social media. Our SM team handles all inquiries that come in, not just basic questions but also the day-to-day comments/direct messages for multiple different brands. We handle the social media pages for more than 50 brands in the US, Canada and UK, and each brand has more than 1 social media page. We handle anywhere from 400-1000+ SM cases daily in SM. **Basic Qualifications**: - **2 years experience customer service**: - **Extensive "hands on" experience with social media/marketing**: - **2 years experience office environment**: - **Social Media experience**: - **1 year experience Microsoft Office Suite**: - **High School Diploma/GED**: - **Must be English Speaker** **Responsibilities**: - Provide quality customer service experience to our consumers and customers - Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs - Gain a working knowledge of Company systems and processes - Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices - Problem solved in a professional and effective manner. - Address issues to provide first call resolution New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. ** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material, no time off allowd during training period** Required **schedule availability** for this position is **Monday-Friday 11:00am-7:00pm Atlantic time**. Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements. About NTT DATA:
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