Community Health Navigator and Coordinator

Community Health Navigator and Coordinator Job Title: Community Health Navigator and Coordinator Department: Community Health Services (CHS) Hours per Week: 35 hours Duration: Immediate April 30 2026 Location: MNLC Finch office and in community as needed Rate per Hour: $32/hour About MNLC: MNLC (Mennonite New Life Centre of Toronto) is a non‑profit organization dedicated to fostering successful settlement and integration of immigrants and refugees. We provide holistic trauma‑informed services including language instruction, employment counselling, career bridging, training, settlement supports, community health services, and mental health counselling. Our work is grounded in equity, inclusion and dignity for all. About CHS: Community Health Services (CHS) offers barrier‑free, culturally responsive health services to immigrants, refugees and low‑income individuals. CHS combines primary care access, healthcare navigation, educational workshops and mental health counselling, delivered in collaboration with a network of trusted healthcare partners. Position Summary: The Community Health Navigator and Coordinator works closely with the CHS team and healthcare partners to coordinate and support client‑centered programs and services and promote health and wellness in the community. Reporting to the CHS Director, the role supports system navigation, facilitates communication with healthcare providers and offers advocacy or interpretation services for clients with limited English proficiency. It is ideal for someone who is detail‑oriented, personable and thrives in a fast‑paced client‑centered environment. Responsibilities: Professionally and warmly greet clients in person, by phone or via email. Conduct intake screenings to understand service needs and identify primary health concerns or refer to emergency care when necessary. Handle internal and external referrals and connect clients to appropriate services by leveraging existing partnerships and identifying new resources. Provide individualized support to clients seeking health and social services, including in‑person assistance for walk‑in clients. Respond to client inquiries about MNLC services and external programs, covering refugee claims, humanitarian applications, housing, employment, education, life skills, and community support programs. Facilitate clear and accurate interpretation between clients and healthcare providers, without offering personal opinions or influencing health‑related decisions. Follow up with service providers and advocate on behalf of clients to ensure their needs are met. Accompany clients to access on‑site donated items or food if available. Conduct client intakes and create profiles in client management systems (e.g., Apricot, Excel, SharePoint) to support timely referrals. Contact clients to confirm appointment details, send follow‑up confirmations and reminders via email. Monitor and respond to CHS emails and voicemails daily to ensure timely communication. Ensure accurate maintenance of paper and digital records in line with confidentiality policies and support collection of required intake documents. Maintain a detailed list of clients interested in services from mobile clinic partners, coordinating upcoming clinic visits and sharing client details with external partners. Collect program statistics for reporting and planning; report on program challenges and successes. Coordinate volunteers who assist with events, providing interpretation or sight translation. Ensure a safe, private, welcoming environment that supports client confidentiality and maintains clinic readiness for HAP and BCCHC visits. Collaborate with local healthcare partners to coordinate services and plan workshops tailored to community needs; proactively develop new partnerships. Support nurses in navigating settlement and legal services. Work with the Communications team to support outreach and promote CHS events, workshops and health initiatives; assist in preparing materials and creating Spanish‑language promotional content as needed. Attend health‑related events alongside Communications staff when needed. Collaborate closely with the MNLC Mental Health team to identify and support eligible clients for mental health services. Participate in regular team meetings and training sessions. Support site operations as needed (e.g., front desk coverage, printing, form updates). Contribute to a collaborative and inclusive workplace culture aligned with MNLC values. Handle other related duties as assigned. Qualifications: Post‑secondary education in social services, community work, health‑related fields, or equivalent combination of education and experience. 1–2 years of experience in a customer service, administrative, or community‑facing role (preferably in a non‑profit or settlement setting). Experience navigating systems (e.g., healthcare, legal, immigration). Experience working collaboratively with partners within the community. Experience working within an anti‑racism/anti‑oppressive framework while providing direct support to vulnerable individuals. Strong knowledge of resources within northwestern Toronto. Fluent in spoken and written English and Spanish; ability to accurately interpret between the two languages. Proficiency in additional languages is an asset. Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Apricot or SharePoint is an asset. Knowledge of anti‑oppression, anti‑racism, and social justice principles and the ability to apply them in day‑to‑day work. Knowledge of systemic barriers related to domestic violence, anti‑human trafficking, and precarious immigration status. Understanding of trauma‑informed care and how to apply it in frontline interactions. Strong interpersonal and communication skills with the ability to engage empathetically and respectfully with clients from diverse backgrounds while maintaining discretion and professional presence. Self‑motivated, creative, with strong organizational skills, attention to detail, and ability to manage time and tasks both independently and within a team. Demonstrated ability to maintain strict confidentiality and protect sensitive client information. All hiring is based on credentials, skills and experience, and is open to all qualified applicants regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, family status, marital status, citizenship status, physical or visual impairment, medical condition, disability status, or any other protected characteristic. Employees must follow and adhere to all provincial privacy acts and MNLC confidentiality and privacy policies and practices, and may be required to follow additional confidentiality policies or practices required by specific programs or business units. #J-18808-Ljbffr