Technical Business Analyst

**Technical Business Analyst - Emergency Services NextGen 911**

**THE OPPORTUNITY**

The **consultant is expected to start as soon as possible **and the **contract length is 2 years**.

**Project Context**

BCEHS requires a Senior Technical Business Analyst to support the NG9-1-1 Project and to transition it to an IP based 911 call-handling platform on an IP based 911 private network known as NextGen 911 (NG9-1-1).

**Service Required**

The Sr. Technical Business Analyst plays a key role in ensuring that the NG9-1-1 projects achieves objectives and successful transition to new technology, processes, and practices by overseeing the design and operations of the technical components of the solution, producing technical specifications, technical documentations, and technical training materials. The Sr. Technical Business Analyst is responsible for coordinating technical work between departments, clients, and third-party vendors, elicit feedback or requirements, analyze and recommend solutions to improve system operations.

The Sr. Technical Business Analyst can work independently and as part of a team, has excellent written and verbal communication skills, is flexible and adaptable, has excellent problem solving and root-cause identification skills, has acute business acumen and strong client and business relationships.

**Key Responsibilities include**:

- Planning and Coordination_
- Provide coordination and liaison with internal and external users of the system.
- Work with third party vendors in preparing and planning solution implementation
- Coordinate tasks and activities with partner agencies to accomplish technical and operational deliverables required in the project
- Collaborate with Operations BA for any tasks or activities required that would impact operations
- Prepares, lead and coordinate test plans and testing activities
- Coordinates technical tasks in relation to privacy review and cybersecurity assessments
- Requirements_
- Develops, reviews, and monitors technical requirements (architecture, network, servers, database, systems, workstations and other system hardware and software related requirements)
- Manage technical requirements reference documents
- Tracks requirement development and delivery
- Tests deliverables to requirements
- Analysis and Design_
- Prepares and analyzes system changes and impact to operations
- Facilitates, prepares and/or review technical design and cybersecurity measures
- Facilitates change management process by providing expertise to units affected by automation
- Research alternate options or systems solutions
- Compare processes with industry standards and best practices
- Quality Assurance & Control_
- Conduct investigative internal process audits and create reports of findings
- Implement tests processes, policies, and protocols
- Writes test scripts and acceptance reports
- Tracks pass/fail requirements performance
- Facilitates retesting
- Develop workflows to increase efficiency
- Ensures security measures and requirements are followed
- SOPs_
- Evaluate technical operations procedures and processes
- Recommend strategies and develop new procedures
- Prepares technical support model, technical support processes and procedures
- Assessment_
- Conducts a pre-assessment / impact analysis before any solution is implemented
- Analyzes current / future system efficiency
- Conducts system analysis
- Identifies system deficiencies and recommend improvements
- Conducts data analysis, cleansing, transformation
- Establish priorities and review deliverables to ensure they meet design requirements and technical specifications
- Translation_
- Interprets business requirements into systems functional and technical specifications
- Produces data models
- Defines technical terms into business understandable language
- Creates and maintains system call flows
- Documents and maintains system architecture diagrams, network diagrams, DB schema and system logical/physical integrations
- Technical Operations Support Documentation_
- Works with Development team to ensure proper documentation for post implementation sustainment, support, troubleshooting etc.
- Develops system, user and process documentation
- Creates or contribute to training plans and guides

**Consultant Qualifications**
- Special consideration will be given to Senior Technical Business Analyst with prior experience with NG9-1-1 transitions and project teams.
- Experience in Avaya, Komutel, NICE systems and Motorola Radio Telephone Interconnect are highly preferred.
- Prior experience in contact center systems preferred.
- Some travel will be required to visit dispatch operations sites.

**Job Types**: Full-time, Fixed term contract
Contract length: 24 months

**Salary**: Up to $87.00 per hour

**Benefits**:

- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Which organization or project on your resume have