Release Manager

2 weeks ago

Remote, Canada NTT DATA Full time

**Req ID**: 284668

We are currently seeking a Release Manager - Remote to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

**Day to Day Job Duties**:

- Provide timely, accurate communication to IT and Business stakeholders related to status updates, system availability, and completion notifications activities we support.
- Demonstrate experience in problem solving, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions and developing solutions.
- Excellent at building and maintaining relationships across Information Technology teams.
- Demonstrate customer service support focus to deliver the highest, most consistent level of customer service.
- Must be committed to incorporating security into all decisions and daily job responsibilities.
- Anticipate issues and identify risks for a release or maintenance event, including dependency, resource, and scheduling conflicts; recommend solutions and work with management across IT teams to implement them.
- Organize and coordinate changes across IT teams to identify scope or schedule conflicts that could impact the success of release and maintenance changes
- Track the key milestones of the release and maintenance schedule through the development and deployment lifecycle. Monitor and report on status, health and risks.
- Collaborate with IT teams to define and promote release and maintenance processes.
- Define performance metrics for reporting the quality of releases and maintenance activities.
- Collaborate with various IT teams to evaluate the quality of release and maintenance activities to identify and implement process improvements, including automation.
- Support release deployment and infrastructure maintenance calls after hours.

**Basic Qualifications**:

- 6+ years of release management experience
- 2+ years of leading projects of large complex operational systems across the enterprise
- Bachelor's degree in computer science, Computer Information Systems, Management Information Systems, or related field preferred
- 2+ years experience in change management and process development 2+ years of displayed leadership and team centric skills, strong solution orientation, and communication

**Desired Skills**:

- Good knowledge of software development lifecycles including waterfall and agile.
- Good knowledge of quality metrics and tracking.
- Good knowledge of resource management and tracking.
- Experience in Microsoft Project, Excel, Visio, SharePoint, Atlassian JIRA and Confluence, ServiceNow.

**INDHCLSMC**

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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