Digital Product Manager

Job Description:
Job Profile: Technical Product Manager-Food

Job Title: Technical Product Manager

Granbury is a leading provider of POS Software and Service solutions for Pizza and Delivery Restaurants. Our product offerings are designed for Independent Operators running 1 location all the way to large chains having hundreds of restaurants. All employees are 100% remote for a better work / life balance.

As Product Manager, you nurture, coddle and champion your product(s) through a robust lifecycle. You’re in touch with customers, on top of market trends, ahead of technology and light years beyond the competition in forming strategies to develop and enhance products in your care. Define business requirements, design user experiences and set expectations of quality in product results. Monitor, guide and cajole progress from the engineering team, train and support the technical implementation and support staff and motivate and inform the sales and marketing teams to ensure your product shines in the spotlight. Listen to feedback from clients (internal and external) to improve the stability, functionality and ROI of your product(s) and report on successes.

Job Responsibilities:

- Gather input from stakeholders, including customers, internal users, market and competitive research, to define product strategy and requirements.
- Research market trends and do competitive analysis to determine product enhancements.
- Define business strategy for products, recommend pricing strategies and prepare product business plans that include ROI projections and short / long term product roadmaps.
- Document detailed requirements for product features and enhancements, including working with key accounts to define custom requirements and coordinate these projects.
- Work closely with remote engineering teams across multiple timezones to prioritize tasks and set release schedules.
- Participate in QA and acceptance testing of product features and releases.
- Coordinate training and documentation efforts for internal sales and technical staff.
- Act as a liaison between internal staff and engineering for troubleshooting escalated product issues.
- Coordinate with marketing for product launches and promotions.

Job Qualifications:

- Bachelor's Degree in Business, Marketing, Computer Science or equivalent experience
- Minimum 2 years in a technical or business role in support of an e-commerce platform, whether it is browser or mobile based. Knowledge of PCI compliance is nice to have.
- Some experience with some analytical tools like Google Analytics or Mixpanel.
- An excellent collaborator, with the ability to bring together diverse interests including customers, sales, engineers, support, executives to achieve consensus on product direction and priorities.
- An organized planner who excels at maintaining complex project plans and regularly balancing competing priorities.
- A creative visionary who can imagine an innovative future and is driven for results to bring that vision to reality.
- A detailed task master who holds themselves and those around them to a high standard of quality for product development, while demonstrating interpersonal savvy.
- Excellent problem solving and troubleshooting skills, unwilling to give up on solving difficult technical problems and then making sure they don’t have to recur.
- A strong business sense, customer focused and a sales-oriented leader who pushes hard to make sure products are successful.
- A strong communicator - via writing, visuals, video, and in person, who can use multiple tools to teach, excite and unify around the product strategy.
- A strong sense of ownership and self reliance in making projects successful, exhibits a drive for results.

Business Unit:
Scheduled Weekly Hours:
37.5

Number of Openings Available:
1

Worker Type:
Regular

More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary o