Customer Service Representative

6 days ago

Oakville, Canada ACCLAIM HEALTH Full time

Acclaim Health announces the availability of one (1) Regular Part-Time Customer Service Representative positions working in the Speers Road office in the Health Services team (Intake, PSW and Nursing Scheduling and Customer Service). This position requires the individual to work every other weekend plus be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. These shifts could vary from days and/or evenings depending on business needs.

**PRIMARY FUNCTIONS**:

- Responds to all incoming telephone calls, provides information and resolves issues effectively and efficiently.
- Resolves service issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment.
- Reroutes unresolved calls to the most appropriate person and/or department of Acclaim Health.
- Provides information regarding services offered by Acclaim Health.
- Follows up with information and outcomes as required.
- Completes call log for all calls and updates, documents call information and actions.
- Processes patient/client cancellations and communicate to the appropriate team member or department.
- Process (Community Clinics only) appointment time changes as required in AlayaCare.
- Schedule initial or additional Private Care visits as per patients/clients needs.
- Communicates effectively with all members of the health care team, CCAC and other external care partners.
- Communicates complex patient/client information and situations to the appropriate Supervisor/Manager.
- Maintains an accurate and confidential filing system.

**POSITION REQUIREMENTS**:

- One year Community College, Business Administration or equivalent.
- Minimum 1 to 2 year’s office experience; customer service.
- Strong communication and interpersonal skills.
- Effective listening skills.
- Working knowledge of Microsoft Office and AlayaCare.
- Knowledge of the organization and services.
- Good organizational skills.
- Proven ability to multi-task and meet deadlines.

**Please note - only those applicants selected for interview will be contacted.**

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.
- Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process_

**Job Type**: Part-time

Pay: $20.92-$22.23 per hour

Schedule:

- Evening shift
- Weekends as needed

Work Location: In person

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