Deskside Support Technician
5 days ago
Education: College/CEGEP
- Experience: 2 years to less than 3 years
- **Work setting**:
- Help desk
- **Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- **Computer and technology knowledge**:
- Internet
- Servers
- MS Office
- MS Windows
- **Transportation/travel information**:
- Public transportation is available
- **Work conditions and physical capabilities**:
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- **Personal suitability**:
- Accurate
- Ability to multitask
- Time management
- **Other benefits**:
- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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User Support Technician
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