User Support Technician

3 days ago

Delta, Canada Advance Machines Ltd. Full time

**Company Overview**:
**Position Overview**:
We are looking to fill one (1) User Support Technician position on a full-time basis. Upon successful completion of a 3-month probationary period, the position may lead to a permanent full-time position with medical and dental benefits.
- Troubleshooting and maintaining network coverage for all computers and systems that support CNC Machines and other technical equipment
- Maintaining network servers
- Investigate and resolve software problems in a timely manner
- Collect, organize and maintain a user log of problematic issues regarding software glitches and user-ability
- Purchasing computer hardware and software to conform with the company’s technical requirements
- Hardware and software installation
- Complete paperwork to maintain records and department standards;
- Organize and compile complex blueprints and/or job orders and input them to the ERP system
- Create and maintain systems to prevent vulnerable cybersecurity threats
- Provide instructions to staff regarding use of computers, software and other technical equipment
- Provide technical support and training to staff regarding the use of various software programs, network troubleshooting, etc.

**Position Requirements**:

- Completion of a two - three year college program or equivalent in computer science, computer programming, network administration or in a related discipline;
- Minimum of 2 - 3 years of experience as a user support technician
- Minimum of 2 - 3 years of experience as a user support technician with a background in business and ERP systems as an asset
- Microsoft Certifications in user and desktop support as an asset
- Must have a strong level of knowledge in managing and organizing an inventory of various software programs
- Fluency in verbal and written English;
- Ability to perform tasks/assignments with mínimal supervision.

**Salary, hours of work and location**:
$32 per hour (depending on experience), 5 days per week, Delta, BC area

**Human Resources**

Advance Machines Ltd.

8137 Swenson Way

Delta, BC V4G 1J5

**Please quote Job Reference Number: “USERSUPPORT001”**

Pay: $32.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Work Location: In person

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