Bilingual Service Call Coordinator

17 hours ago

Cornwall, Canada Trailcon Leasing Inc Full time

**SUMMAY**

Trailcon Leasing, a leader in trailer rental, leasing and maintenance solutions is currently hiring a motivated **Bilingual** **Service Call Coordinator** for our **Cornwall, ON **location.

As the Service Call Coordinator, you will answer and dispatch technicians (internal and third party) for customers’ on-site and over the road repairs, in a timely and friendly manner.

**Available Shift: Monday - Friday**
- **Why Should You Work for Us**_?_
- Comprehensive Benefits 100% company paid (Medical, Dental, Vision, Health, AD&D, STD/LTD, Life Insurance)
- Above average industry wage rates
- Great work life balance
- Year-round work
- Weekend and Over time work available
- Stable career
- Family environment and company culture
- RRSP program
- **Essential Duties and Responsibilities**:_
- Dispatch technician(s) or third-party service provider(s)
- Dispatch service calls (This can be either on-site at a customer’s yard, or over the road)
- Follow up with service provider(s)
- Assist customers with their service inquiries (i.e., maintenance history, requests for safety certificates etc.)
- Shunt requests
- Ensure “Service Board” is accurately, including, but not limited to:

- Initializing Service Calls
- ETA
- Arrival times
- Completion times
- **Responsibilities and Authority Specifically Related to Quality**:_
- This position is responsible for ensuring that all quality forms documents are properly maintained and kept current at all times.
- **Qualifications and Requirements**:_
- Diploma/Certificate from two-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents / invoices, policies, instructions, and procedure manuals.
- Ability to fluently communicate orally and written in French and English.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or fellow employees.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to deal with problems involving several concrete variables in standardized situations.

**Work Environment**:

- Fast pace environment with frequent interruptions. The noise level is low to moderate.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$58,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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