Coordinator, Pro Operations Support

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. All that in a work environment that offers a lot of flexibility because the well-being of our teams is an everyday priority.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

**Workplace**:
Our head office being located in Boucherville, on the South Shore of Montreal, we know that some of our employees are concerned by the roadwork being carried out in the Louis-Hippolyte-La Fontaine tunnel. That’s why we stood up an in-house advisory committee and implemented new work policies that provide our teams with even more flexibility, no matter where they live. Whether it’s working from home or having flexible hours - when a role requires employees to be physically present at the office -, we are constantly revaluating our practices to provide the best possible work environment to our employees.

**Our expectations**:
PRO is an important segment of our business and an integral part of our priorities. As PRO continues to be a critical growth engine for the company, we are expanding our support team for PRO Operations by opening the role of Support - PRO Operations.

The person in this role will be part of the key contact team that supports PRO Operations globally with a focus on appliances. This includes, among other things, supporting the PRO team in the field, the stores and the customers depending on the situation by working with different partners and from different platforms.

The person will also be required to collaborate on the creation of various communications on a weekly basis through the Pro HotSheet and other PRO communications.

Do you like challenges, implementing best practices and tools to help store teams be better at what they do? Well, you have what it takes to be part of the team

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**Your role**:

- Support the different teams in the use of the Marketplace - PRO Appliances.
- Work with our different suppliers to get quotes for commercial appliances to the different teams.
- Coordinate deliveries for the different commercial projects and validate invoicing.
- Work in collaboration with different partners to solve problems and share information with them, managers, store teams and possibly directly with customers.
- Support store and corporate users in the use of the different PRO platforms
- Work in collaboration with our partners in the execution and implementation of various operational initiatives that affect the PROS
- Execute processes, create corporate policy documents for any new store or customer program initiatives.
- Provide excellent customer service and support to stores, Field PRO Managers and business partners to maximize all sales opportunities in a timely manner.
- Communicates and interacts with other internal departments (e.g., Marketing, Merchandising, Communications, Asset Protection, Credit, Human Resources) to educate, identify, and provide solutions that meet the needs of PRO Operations.
- Leverages personal knowledge of products and other resources to complete quotes, cross reference products, and process orders & coordinate deliveries.
- Continuously evaluates sales support tools for opportunities to improve and allow teams to collaborate and access information more easily.
- May conduct occasional store visits to determine the effectiveness of support, communications, tools and resources that support the success of PRO teams.
- Focuses on solutions that are in the best interest of the customer and escalates any issues, if necessary, to the Operations Manager for additional support.
- All other duties that fall under PRO Operations

**The qualifications we are looking for**:

- Store experience and knowledge of PRO services is an asset.
- Resourcefulness
- Sense of urgency
- Ease of learning
- Work effectively in a team environment
- Autonomous and organized
- Knowledge of the Microsoft 365 office suite
- Bilingualism (English and French) - Frequent communications with internal/external partners and/or clients/employees outside of Queb