Bilingual Implementation Consultant

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

**Work Location**:
Fully Remote - Canada

**Position**:
The bilingual Implementation Consultant is responsible for training customers on Change Healthcare Radiology Solutions products. This role will be responsible for current workflow analysis and development; documentation, planning and implementation of future state workflows and customer training and go live support. This individual will conduct all responsibilities in both French and English.

**Core Responsibilities**:

- Conduct analysis of current workflow and design future state workflows, including systems workflow and department process workflow
- Analyze unique configurations of customer sites and customize processes and training accordingly
- Develop training plans and documentation
- Ensure that course completion certificates are supplied to customer sites in a timely manner
- Ensure that all Super Users can train customer End Users and understand any unique customer site requirements
- Provide end user training to Radiologists and PACS Administrators
- Provide Application Training and support to Enterprise Imaging staff from other groups as required
- Identify, file and follow-up on product features and issue requests during implementation
- Proactively engage in change management processes related to implementations

**Requirements**:

- Fluent in French and English, both verbal and written
- Bachelor’s Degree or Certified Radiology Technologist with 4 years of experience in Radiology
- 3 years’ experience in an IT and/or a Healthcare Technology company, including intermediate level of IT skills
- 3 years’ experience in the analysis of workflows, processes, and continuous improvement opportunities
- Strong understanding of Clinical Environment and Health Care Operations

**Preferred Qualifications**:

- Bachelor’s Degree in Computer Science, Health Sciences, or Education
- 2 years of experience delivering training to a wide variety of audiences
- Knowledge of enterprise health information systems and experience with Hospital IT System Integration
- Knowledge of Health Care - specifically Radiology workflow
- Able to manage multiple concurrent projects with diverse working groups with an eye toward project dependencies
- Independent self-starter and strong Customer Service skills
- Excellent analytical and problem-solving skills
- Able to communicate complex ideas in an understandable manner
- Displays confidence in the ability to articulate recommendations to the customer

**Working Conditions/Physical Requirements**:
General office demands

**Travel**:
Up to 80% for offsite client training sessions and go live events. Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

**Unique Benefits**:

- Flexible work environments
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Employee wellbeing programs and generous health plans
- Educational assistance programs
- US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
- Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
- Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

**Diversity and Inclusion**:

- At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

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**Diversity, Equity & Inclusion***:

- At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

**COVID Vaccination Requirements