Front Office Supervisor

6 days ago

Nova Scotia, Canada Kish Hospitality Consultant Full time $45,000 - $65,000 per year
Company Overview:

Kish Hospitality Consultant is a premier provider of hospitality solutions in Canada, dedicated to enhancing operational efficiency and delivering exceptional guest experiences. Our mission is to foster a culture of excellence and client satisfaction while maximizing performance for hospitality businesses. We value integrity, teamwork, and innovation, ensuring our team members embrace our commitment to excellence and serve as ambassadors for our clients' brands.

Role Responsibilities:
  • Supervise daily operations of the front office to ensure efficiency.
  • Manage the front office team, including training, scheduling, and performance evaluations.
  • Ensure the highest levels of guest satisfaction through proactive service and support.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Oversee the front desk activities, including check-in/check-out processes.
  • Implement and maintain standard operating procedures for front office operations.
  • Maintain accurate records of room availability and reservations.
  • Coordinate with housekeeping and maintenance departments to ensure front office standards are met.
  • Prepare and maintain daily reports on occupancy, sales, and guest feedback.
  • Monitor and manage cash and credit transactions at the front desk.
  • Ensure the front office area is well-maintained and organized.
  • Assist in the development of front office budgets and targets.
  • Engage with guests, providing local insight and personalized recommendations.
  • Ensure compliance with health and safety regulations in all front office operations.
  • Promote hotel services and amenities to enhance guest experiences.
Qualifications:
  • High school diploma or equivalent; degree in hospitality management preferred.
  • Proven experience in a supervisory role within the hospitality industry.
  • Strong interpersonal and communication skills.
  • Ability to lead and motivate a team.
  • Proficiency in hotel management software.
  • Strong organizational and multitasking abilities.
  • Excellent problem-solving skills.
  • Experience in handling guest complaints and issues effectively.
  • Deep understanding of front office operations.
  • Ability to work shifts, including weekends and holidays.
  • Knowledge of cash handling and financial reporting.
  • Customer-focused mindset with a service-oriented approach.
  • Attention to detail in all tasks and responsibilities.
  • Basic knowledge of local attractions and services.
  • Willingness to participate in continuous training and development.
  • Fluency in English; additional languages are a plus.

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