Acc, Technical Support Analyst

2 weeks ago

Richmond, Canada CHC Helicopters Full time

Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board

At CHC, we pride ourselves on our values and culture:
**Accountability**: Take pride and ownership of our actions and results.
**Collaboration**: Working together with transparency and trust to drive continuous improvement.
**Care**: Creating a safe and sustainable environment for all.
**Integrity**: Doing what's right and fostering a culture of respect.
**Excellence**: Prioritizing quality services and setting industry standards.
Role Summary:
Join our dynamic team at CHC Helicopter as a **Technical Support Analyst** in the AMOS Competence Center. You will be instrumental in optimizing AMOS operations, providing expert support, and ensuring the software aligns with our business needs.

Key Responsibilities:
**Application Support**: Be the go-to expert for AMOS users, offering hands-on support to resolve technical issues and address software queries.

**System Optimization Innovation**: Engage with IT and business teams to foster innovation and elevate systems, spearheading process enhancements for peak performance.

**User Training**: Develop and deliver training programs for end-users to ensure effective utilization of AMOS.

**Documentation**: Maintain comprehensive documentation of support processes, system configurations, and user guides.

**Compliance**: Ensure that the AMOS system complies with industry regulations and company policies.

**Incident Management**: Track and manage incidents and service requests, ensuring timely resolution and communication with stakeholders.

**Collaboration**: Liaise with software vendors, IT teams, and business units to coordinate system updates, upgrades, and patches.
- International travel as required (25%)
- In person facilitation of training required
- May perform other duties

Qualifications, Skills & Attributes:
**EDUCATION**:
**EXPERIENCE**:

- Minimum of 3-5 years of hands-on experience in supporting AMOS systems
- Showcasing proficiency in AMOS SQL report design is highly desirable.
- Proficiency in AMOS or similar aviation maintenance software, strong troubleshooting and problem-solving skills.
- Demonstrated ability to build strong relationships with internal and external stakeholders through excellent communication and interpersonal skills.
- Analytical thinker; detail
- and process oriented.
- Self-motivated and results oriented with a focus on quality.
- Excellent listening, verbal and written communication, and presentation skills
- Excellent collaborative problem-solving skills with an ability to implement solutions.
- Ability to lead in a rapidly evolving and dynamic environment.
- Demonstrated team player with excellent interpersonal skills.

Demonstrated success in alignment with CHC Values:

- Accountability - Taking pride and ownership of our actions and results.
- Collaboration - Working together with transparency and trust to drive continuous improvement.
- Care - Cultivate a safe and sustainable environment for all.
- Integrity - Doing what’s right and fostering a culture of respect.
- Excellence - Focused on delivering quality services and setting industry standards.

  • Acc, Technical Support Analyst

    3 hours ago

    Richmond, Canada CHC Helicopter Corporation and Divisions of CHC Full time

    **Reach Beyond!**: - CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you...

  • Intermediate Business Analyst Bhjob13022 12484

    2 weeks ago

    Richmond, Canada Ignite Technical Resources. Full time

    **Intermediate Business Analyst **- Contract position in Richmond (Hybrid): On behalf of our client in **Richmond,** **Ignite Technical Resources** is looking for a **Intermediate Business Analyst **with our client ** **for a **contract opportunity**. **Responsibilities**: - Business Analysis, Strategic Planning **Requirements**: - Minimum 7 to 10...

  • Intermediate Business Analyst

    6 days ago

    Richmond, Canada Ignite Technical Resources. Full time

    On behalf of our client in **Burnaby,** **Ignite Technical Resources** is looking for an **Intermediate Business Analyst** with our client ** **for a **contract opportunity**. **Role**: Deliver on all core BA services, Project Management and Change Management to support External Agencies **Specific Responsibilities and Deliverables**: - Deliver on all...

  • Senior Technical Support Analyst/Junior System Administrator

    6 days ago

    Richmond Hill, Canada Onico Solutions Full time

    Senior Technical Support Analyst/Junior System AdministratorThe Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...

  • Senior Technical Support Analyst/Junior System Administrator

    2 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Senior Technical Support Analyst/Junior System Administrator The Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...

  • Technical Analyst Ii

    2 weeks ago

    Richmond, Canada Bird Construction Full time

    Technical Analyst II Where Greatness Grows The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird. As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply...

  • Functional Ba Bhjob13022 12364

    2 days ago

    Richmond, Canada Ignite Technical Resources. Full time

    Functional Business Analyst - Contract position in Richmond (hybrid): On behalf of our client in **Richmond,** **Ignite Technical Resources** is looking for a **Functional Business Analyst **with our client ** **for a **contract opportunity**. **Responsibilities**: - Project Management, Business Analysis, Change Management, Strategic Planning, Training...

  • Jd Edwards Technical Business Analyst

    2 days ago

    Richmond Hill, Canada Compugen Inc Full time

    **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and...

  • Technical Support Analyst

    6 days ago

    Richmond Hill, Canada Cakes Technology Inc. Full time

    Providing IT Technical services to clients and ensuring processes and procedures are aligned to the shared-services delivery model - Providing operational support of the corporate infrastructure and maintaining various systems with the primary focus - Installing and repairing network infrastructure - Monitoring overall performance of the IT environment and...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Req id**:29101- Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.- What is this role?- Want to work with 85% of the...