Area Manager

2 weeks ago

Edmonton, Canada WS Audiology EMEA, LATAM & Canada Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._

Join our Clinical Operations team Now hiring an Area Manager to support our **Alberta** clinics, including clinics in Edmonton, Medicine Hat, Brooks, and Calgary.

**What it’s all about**:
As an Area Manager, you are passionate about the hearing healthcare of our clients. You are a leader who displays teamwork, mentorship and organizational skills above all else. You are approachable, knowledgeable and are a great listener. You are responsible for the clinic’s atmosphere, including sales and revenue, health and safety, and creating a fun and engaging place to work

**What we offer you**:

- Competitive compensation package
- Comprehensive, employer-funded benefits package
- Paid vacation and personal days
- Profit-sharing programs
- Education assistance program
- Annual health & wellness benefit program
- Mentorship and development opportunities

**What you will do**:

- Manage and drive sales strategies to support clinic and region to achieve sales and profit objectives
- Oversee and monitor operations to ensure optimum use of staff time and resource efficiencies, while providing leadership and motivation to achieve clinic goals
- Manage operating procedures, including retail operating system (TCM), directly related to clinic management while ensuring adherence and compliance to regulations
- Plan and oversee communications including monthly staff meetings
- Ensure team members have an individualized coaching plan that meets Company and individual objectives, documenting performance metrics, measuring outcomes, and ensuring continuous improvement and development
- Develop and implement coaching methods to drive individual accountability and reflective practice
- Oversee, participate, and monitor activities and processes associated with all clinic staff including training, scheduling, performance reviews and disciplinary actions
- Assist with education of new and existing employees to achieve maximum success in the field
- Participate in the interview process for new employee recruits
- Maintain excellent working relationships, fostering a culture of teamwork
- Assist with programs to enhance customer recruitment and retention
- Oversee and support execution of marketing plan for region, including outreach initiatives such as community events and/or physician outreach
- Other duties as assigned

**What we are looking for**:

- Minimum 5 years of management experience.
- Experience in the hearing care industry or healthcare settings is considered a strong asset
- Bilingual in French and English considered a strong asset
- Degree in Business, Social Sciences, Marketing, Sales, or related field
- Degree/Diploma in Audiology or Hearing Care considered a strong asset
- Due to the nature of this role, a Valid G license is required as is the ability to travel frequently (up to 50%)

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