Guest Services Agent/night Auditor

Guest Services Agent/Night Auditor

Reporting to the Rooms Division Manager, the guest services agent is responsible for the front desk and night audit operations at our Super 8 Hotel located in Grande Prairie, Alberta.

Responsibilities include but are not limited to:
SCOPE AND GENERAL-PURPOSE
- Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Holloway and brand high standards of quality.

MAIN DUTIES **Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through the use of initiative and empowered decision-making.**
- Check-in/check out guests in a friendly and professional manner ensuring the accuracy of all information/billing
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate. Promote Holloway and brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make a change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Close guest accounts at the time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Other duties are as assigned by Managers

*
- Strong communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner
- Strong organizational and follow up skills
- Strong leadership skills

**Thank you for your interest in Holloway Lodging Corporation. Only those who are selected for an interview will be contacted. If you are selected for an interview, please let us know of any accommodations that may be required in the interview process.**

**Salary**: Up to $18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Holidays
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)