Box Office Ticketing Lead

2 weeks ago

Halifax, Canada Events East Group Full time

Halifax, NS
Customer Service
Experienced
Full-time - Permanent

At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic Box Office. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

**ROLE DESCRIPTION**:
Reporting to the Box Office Manager, the Ticketing Lead assists in the effective and efficient delivery of the ticketing operations for customers and venues it serves.

Assist the Box Office team in maintaining superior customer service with guests, premium seating clients, ticket outlets, regional clients and Events East Group departments and ensuring supervision of staff and ticketing operations.

**KEY RESPONSIBILITIES**:
Provide a superior level of customer service as demonstrated by professionalism, integrity and honesty.
Maintain a high level of confidentiality in handling customer information and ticket master database.
Manage events including box office related promoter and team requests, ticket hold management, customer issues, staff assistance.
Responsible for event night cash float and review of staff balance reports.
Process bulk ticket orders
Assist with ticketing requirements for tenants and Premium Seating.
Assist with new employee training and integration.
Assist in the day to day operation of the box office, including window and phone sales.

**ROLE REQUIREMENTS**:
Grade 12 education or equivalent
Experience in ticketing or event operations.
Customer service experience with strong customer service skills
Experience with cash balancing, debit terminals, problem solving

During the recruitment process, applicants have the right to request accommodation. Any applicant invited to participate in testing or an interview and who requires accommodation should discuss their needs, in confidence, with the Recruiter when selected.

**APPLICATION DEADLINE**: Applications will be reviewed as they are received until the position is filled.

We thank all applicants for their interest, however only those selected for interview will be contacted.

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A little bit about us
Events East

We manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic. Created as part of a government partnership between the Province of Nova Scotia and Halifax Regional Municipality, we work in collaboration with them to manage our business in a responsible and transparent manner.

We were established in 2014 through legislation to operate, maintain and manage the activities of the Halifax Convention Centre in a manner that will promote and develop economic development, tourism and industry in the Province generally, and the Municipality.

Effective April 1, 2017, our mandate expanded to include the continued management and operations of Scotiabank Centre and Ticket Atlantic, formerly under Trade Centre Limited (TCL).

Our facilities and the events we attract are platforms for prosperity. Whether we’re attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

**MISSION**: WE CONNECT THE WORLD TO NOVA SCOTIA BY CREATING MEMORABLE EVENT EXPERIENCES.

**VISION**: OUR PEOPLE AND OUR COMMUNITY MAKE US THE FAVOURED EVENT DESTINATION FOR OUR GUESTS.

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