Guest Service Representative

4 days ago

Tofino, Canada Wickaninnish Inn Full time

Job opening criteria The company We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Job description Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel. A Guest Service Representative (GSR) is the Wickaninnish Inn's version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest's personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests' experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in Please note due to COVID-19 operating regulations/standards some duties may change. Financial Commitment Incentive available. **Objectives**: Take and process reservation calls Welcome guests, check in and check out guests, assisting with luggage Guest Orientation Deliver amenities (fruit plates, room deliveries etc.) Guest Services and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn Profile description Exemplary guest service skills and a demonstrated willingness to exceed guest expectations Must be willing to be part of a world-class Front Office team Minimum 2 years experience in the Service Industry or 1 years of experience in a high-end luxury facility is necessary Previous Reservations experience is an asset A professional and groomed appearance is required Excellent interpersonal and communication skills, both written and verbal are needed Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets Must be willing to work evenings and weekends Valid Class 5 Driver's License A mutual understanding of your employment duration will be determined during your interview Ability to maintain all COVID-19 operating regulations/standards

  • Guest Service Representative

    4 days ago

    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate...

  • Concierge/guest Service Representative

    2 weeks ago

    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal...

  • Concierge/guest Service Representative

    2 weeks ago

    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal term from...

  • Concierge/guest Service Representative

    3 hours ago

    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available for a seasonal term from May through...

  • Concierge/guest Service Representative

    6 days ago

    Tofino, Canada Wickaninnish Inn Full time

    Job opening criteria The company We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership,...

  • Guest Service Representative/Reservations Agent

    5 days ago

    Tofino, Canada The Wickaninnish Inn Full time

    Guest Service Representative/Reservations AgentJoin our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.We are dedicated to fostering a culture of...

  • Reservationist/guest Service Agent

    6 days ago

    Tofino, Canada Tofino Resort + Marina Full time

    Do you love working with new people and helping them have a great time? In Tofino, we attract a global audience of adventure seekers who want more west coast flavour in their life. As the Reservationist, you are responsible for assisting them in finding that flavour. Fortunately, we live in the perfect spot to make it happen. Reporting directly to the Guest...

  • Guest Service Agent

    2 days ago

    Tofino, Canada Long Beach Lodge Resort Full time

    As a Guest Service Agent with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience. The Guest Service Agent is responsible for assisting guests with check in, check out, inquiries,...

  • Guest Services Representative

    2 weeks ago

    Tofino, BC, Canada Tofino Sea Kayaking Company Full time

    Work right in downtown Tofino where your job overlooks the waterfront harbour. Be part of a team creating fun, adventurous sea kayak day tour experiences for our guests. As well the business has a retail store, small coffeeshop and five room Inn.We are seeking someone who likes working in a variety of positions in a dynamic and busy environment. The position...

  • Guest Services Agent

    1 week ago

    Tofino, Canada Pacific Sands Beach Resort Full time

    **Target start date - January 21, 2025** **Position Title**: Guest Services Agent **Schedule**: As operations require, including evenings, weekends and statutory holidays Reporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest...