Tenant Services Coordinator

Status - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $35.33 - $38.39 - Department - York Region -> Community & Health Services -> Housing Services - Location - Hsg - Ops 17150 Yonge St - Newmarket, ON L3Y 8V3 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities, lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor. **WHAT YOU WILL BE DOING** - Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income, social assistance benefits, pensions, etc.); follows up with tenants, employers and agencies, to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager/Supervisor. - Calculates rent increases, decreases and adjustments for the assigned portfolio, obtains necessary approvals and inputs into systems. - Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants. - Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York. - Responds to inquiries from tenants, contractors, suppliers, social agencies and the general public regarding overall property management policies, procedures, processes, and to explain rent-geared-to-income policies and rent calculations. - Assists residents with completion of subsidy documents and responds to eligibility questions. - Performs other duties as assigned, in accordance with Branch and Department objectives. WHAT WE ARE LOOKING FOR - Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience. - Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities. - Satisfactory Police Criminal Background Check. - Ability to complete mandatory annual training. - Knowledge of basic accounting principles and practi