Grocery Supervisor

Are you passionate about health and wellness? Do you take pride in providing an exceptional customer experience? Are you looking for a work environment that provides opportunity for growth and development? If you answered yes to any of the questions above, Aura Natural Market may be the perfect fit for your next role.

We at Aura Natural Market believe in the healing properties of nutrition and are enthusiastic about sharing this passion with our valued community. We are looking for a Grocery Supervisor to join us who is just as dedicated as we are in providing exceptional customer service and shares our passion. This role will be responsible for supervising our Surrey grocery department staff.

Some of the responsibilities of the role are, but not limited to:

- Develop strategies in conjunction with the leadership group and Vitamin Supervisor to improve customer service, drive store sales and increase profitability
- Provide day-to-day supervision of the grocery team, ensuring performance meets our expected standards
- Train, develop and motivate grocery staff, empowering employees to excel in their roles (ongoing sales/training program)
- Inform grocery team of daily duties
- Liaise with owners on product development, collaborating on promotional opportunities and initiatives
- Ensure that departmental goals are met, while adhering to the approved budgets
- Maximize sales and profitability through effective and creative merchandising
- Efficiently stock, rotate and display product in a neat, organized and appealing manner
- Ensure grocery pricing is accurate and up to date in the system
- Motivate the grocery team to increase sales, while ensuring operational efficiency
- Order and maintain products assigned on the updated vendor list
- Handle customer inquiries, requests and complaints in a prompt, polite and efficient manner
- Comply with Occupational Health and Safety, food safety, and other regulatory requirements and procedures
- Build strong relationships with customers and vendors
- Provide additional customer service support and merchandising support as needed
- Online orders being fulfilled
- Ensure inventory is being received properly
- Oversee weekend tasks, ensure communication and weekend manager is set up for success
- Responsible to execute product Specials and other promotions
- Work with vendors on annual marketing plans (social media, in-store, website)

What we are looking for:

- At least 2 years of grocery experience at a supervisory level
- Ability to commute to our Surrey location
- Although not required, experience ordering produce would be deemed a major asset
- Strong leadership/managerial abilities and ability to drive strategy
- Previous experience working with and managing budgets
- Comfortable with technology
- Understanding of nuances of sourced items
- Exceptional relationship building skills
- Is a good listener and driven to educate others

What we can offer you:

- Competitive compensation
- Opportunities for professional and personal growth
- A supportive and tight-knit work environment that allows for autonomy and decision making
- Continued education in natural nutrition and wellness
- Employee store discount
- RRSP matching and extended health benefits

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount

Schedule:

- 8 hour shift

**Experience**:

- Supervisory: 2 years (preferred)
- Grocery: 2 years (preferred)

Work Location: In person