Technical Support Specialist

1 week ago

Remote, Canada UEAT Full time

**Based in Canada, UEAT creates innovative online ordering solutions to help restaurant chains and independents across North America increase the overall lifetime value of their customers as well as their profit margins thanks to a range of online ordering and payment solutions based on artificial intelligence that personalizes each customer experience. In October 2021, UEAT became an independent subsidiary of Moneris. Moneris is Canada's largest financial technology company serving over 350,000 merchant locations processing more than 1.9 billion transactions worldwide.**

Lover of good food? Brilliant Are you hungry for challenges? Even better. Are you recognized for your performance in your field of expertise? Do you want to take part in an adventure bigger than you? Welcome to the UEAT family

**Responsibilities**
- Deliver human first-line response to restaurants, answering questions, resolving support tickets, escalating issues when required.
- Learn and retain detailed product knowledge and internal troubleshooting processes.
- Collaborate in a team player environment work frictionlessly with remote-based colleagues and internal teams.
- Promote impeccable customer service and strong attention to detail;
- Prioritize your requests, multi-tasking as part of a remote-based call center.
- Demonstrate autonomy, discipline, rigor, and organizational skills
- Review and update internal wiki documentation and training materials.
- Thrive within a start-up model, comfortably navigating grey areas while working to develop and grow as part of our global team.
- Full-time position, monthly schedule covering restaurant’s peak demands, nights, weekends, and rotating holiday schedule.

**Qualifications (prerequisites)**
- Be passionate, ambitious, and ready to learn.
- Demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism.
- Possess a technical education (diploma or DEC) and/or 3 years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks.
- Prior experience in restaurant operations or hospitality management is a plus.

**Profile**
- Provide impeccable customer service;
- Manage priorities well;
- Be a dedicated and collaborative team player;
- Be passionate about new technologies and customer service;
- Demonstrate autonomy, discipline, rigor and organization;
- Work well under pressure.

**Why join UEAT?**
- Participating in the growth and success of a Quebec company that will conquer the world by helping restaurateurs;
- Accelerating your career (enjoy a rewarding career path, self-improvement, continuing education, and opportunity for advancement);
- Enjoying a work/life balance (group insurance, flexible schedule, ability to work both in the office and at home);
- Being part of a close-knit team that’s like a family (we’re always open to new ideas and activities for our social events);
- Being in the coolest offices in Quebec City (open-plan office space, onsite exercise room, games room, massage therapy room, etc.).

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Flextime
- Life insurance
- On-site gym
- On-site parking
- Wellness program
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- technical support specialist: 2 years (required)

**Language**:

- French (required)

Work Location: Remote

  • IT Technical Support Specialist

    7 days ago

    Remote, Canada Union Strategies Inc Full time

    **Technical Support Specialist duties and responsibilities** Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include: - Communicate with clients to diagnose technical issues - Provide step-by-step instructions to fix technological issues -...

  • Technical Support Specialist

    7 days ago

    Remote, Canada National Seating & Mobility Full time

    **Technical Support Specialist** **(Bilingual English/French Required)** **Remote (preference to be based in Ontario)** **Ready to advance your career? Join a caring & winning team!** National Seating & Mobility (NSM) is Canada’s fastest-growing rehab equipment supplier. We support our customers with greater independence and quality of life by...

  • Technical Support Specialist

    1 week ago

    Remote, Canada SuiteSpot Technology Full time $60,000 - $90,000 per year

    Who we areAt SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help our customers operate at scale by combining cutting-edge technology, enterprise support, and development agility in a best-in-class offering that we...

  • Technical Support Specialist

    1 week ago

    Remote, Canada SuiteSpot Full time $60,000 - $90,000 per year

    SuiteSpotabout 20 hours agoRemoteRemoteSenior Levelfull_timeAbout the roleWho we areAt SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help our customers operate at scale by combining cutting-edge technology,...

  • Bilingual Technical Support Specialist

    3 days ago

    Remote, Canada CareCru Inc Full time $60,000 - $65,000 per year

    Location: Remote (Canada)Department: Technical SupportReports to: Manager, Technical SupportSchedule: 8 hour shift, Monday to Friday (EST hours)About the RoleCareCru is looking for a Bilingual Technical Support Specialist who is passionate about helping customers succeed while solving real technical challenges. You'll be the first line of contact for our...

  • Technical Support Specialist

    1 week ago

    Remote - US; Remote - Canada Airtable Full time US$65,000 - US$85,000 per year

    Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the...

  • CIC Optical Technical Support Specialist

    1 week ago

    Remote, Canada GE Vernova Full time US$80,000 - US$120,000 per year

    Job Description SummaryThe GE Lentronics North America Services team are seeking a highly motivated and technically skilled Post-Sales Technical Support Specialist to join our mission-critical communications team, supporting the CIC Optical product lines. These systems are deployed globally in electrical utilities, oil and gas, and industrial environments to...

  • CIC Optical Technical Support Specialist

    1 week ago

    Remote, Canada GE Vernova Full time $80,000 - $120,000 per year

    Job Description SummaryThe GE Lentronics North America Services team are seeking a highly motivated and technically skilled Post-Sales Technical Support Specialist to join our mission-critical communications team, supporting the CIC Optical product lines. These systems are deployed globally in electrical utilities, oil and gas, and industrial environments to...

  • Technical Product Specialist

    2 weeks ago

    Remote, Canada RHI Magnesita Full time

    **Technical Product Specialist **About the job** RHI Magnesita is seeking a dynamic Technical Product Specialist. This will be a remote role and will require up to 50% travel. **The tasks include**: - Lead Acts as an interface between R&D, Sales, Operations and Product Management. - Create customer specific refractory concepts and system solutions -...

  • Technical Support Agent

    3 days ago

    Remote, Canada AlarmTek Security Systems Full time $45,000 - $65,000 per year

    Language Required: EnglishEmployment Terms: Full-timeExperience: Minimum 3 year customer service experienceEducation: Grade 12About Us:AlarmTek Smart Security is a family-owned, locally grown business that has been servicing and protecting homes and businesses throughout Western Canada for the past 20 years. We know how good it feels when you're a part of...