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Assistant Service Manager

3 weeks ago

Scarborough, Canada International Automotive Group Full time

**Drive For Excellence**

**International Auto Group (IAG)**boast seven dealerships across the GTA which encompasses 10 legendary brands. IAG is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career as an **Assistant Service Manager**at **Scarborough Mitsubishi**.

We are looking for an individual who is reliable, honest, customer service focused, organized, detail-oriented, and has a strong desire to succeed. Our commitment to excellence in Customer Service is based on our long-standing belief that each of our customers represents the overall success of our business.

**Here's What you'll deliver**:

- Excellent customer service skills.
- Effectively help in managing the Service Department operations.
- Assist in overseeing all aspects of the dealership service department, including operational performance, maintaining 1.20 min hrs/ro, maintenance costs, the safety of operation, plus compliance with applicable laws and regulations.
- Help with coaching, training, phone etiquette, customer relations and working closely with staff including technicians when p roblem-solving and diagnosing vehicle problems.
- Outstanding work habits, appearance and attitude example for all service staff.
- Review and analyze actions from both customers and staff regularly to determine how to grow and better utilize time and plan more effectively.

**Be an excellent collaborator**:

- Work with upper management to make service department personnel decisions.
- Maintain good working relationships with the manufacturer and vendors.
- Maintain effective employee relations.
- Attend required manager meetings.

**What you'll need to succeed**:

- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Minimum of Three (3) to Five (5) years’ experience as an advisor or in a management role.
- Possess a general understanding of technical/mechanical repairs.
- Minimum of Three (3) to Five (5) years’ of dealership experience with strong product knowledge.
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal and written communications skills.
- Excellent time management skills.
- Ability to work in a team environment to achieve common goals.
- Organized and an attention to detail with the ability to document customer needs.
- Experience managing people with a strong desire to coach employees to improve.

**What's in it for you?**
- A Competitive Compensation Plan that is top of the market.
- Health and Dental Benefits Program.
- On-going training and support.
- A great place to work and grow into your career and income.

**Go to our website to see more about our company and the many reasons why you will want to work for us**

**We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest**

**In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), IAG will also provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.