QA Specialist Ii

The Specialist QA is responsible for conducting quality audits within our clients internal processes (production process, supporting process) and suppliers. This role focuses on evaluating and improving the efficiency, effectiveness, and compliance of our clients processes and supporting audit-ready state for annual ISO assessments.

The Specialist provides auditor expertise and guidance to our clients functional teams on meeting ISO 9001:2015 requirements. This role will also be responsible for assisting with our clients QA Core processes which include managing audit findings and NCRs, management of change, and continuous improvement. This role will report to the QA Supervisor.

**Duties/Accountabilities**
- Evaluate processes’ risks via auditing and contribute to the creation of the annual internal audit plan.
- Perform regular and systematic audits according to the audit schedule.
- Ensure compliance with internal policies, procedures, quality management systems (QMS), and regulatory requirements through identification of non-conformances, deviations, and areas of non-compliance.
- Collaborates with shipyard personnel to address and resolve non-conformities or non-compliances by facilitating root cause analysis and action plan identification
- Prepare audit reports summarizing findings, observations, and recommendations.
- Monitor the implementation of corrective actions and improvements.
- Conduct follow-up audits to ensure that corrective actions have been effectively implemented.
- Work closely with production teams, suppliers, and other departments to understand processes and identify areas for improvement.
- Provide guidance and support to production staff and suppliers on quality standards and best practices.
- Foster a collaborative approach to quality assurance and problem-solving.
- Coordinate the quality awareness training for Production personnel and ensures that training is conducted in a frequent and informative manner.
- Assist in maintaining the Quality Management System in accordance with ISO 9001:2015 requirements and in a manner consistent with the Seaspan Shipyards Quality Management System Manual, communicating the requirements and procedures to all employees.
- Promote the collection, analysis, and use of internal quality data and metrics to improve quality outcomes of production processes.
- As directed, provide coordinating support for Shipyards core processes.
- Perform additional duties as assigned.

**Education and Experience**
- Production experience in shipyard repair and/or new construction environment is an asset.
- Demonstrated experience in manufacturing environments and process improvement.
- Technical degree.
- Certified Quality Auditor
- Experience auditing internal processes, suppliers, and management systems based on ISO

**Skills, Knowledge and Required Competencies**
- Knowledge of the requirements of ISO 9001-2015
- Technical writing and communication skills.
- Flexible and adaptable to changing situations and work environments.
- Ability to collaborate with teams and focus people’s energy and attention on bringing various priorities together to achieve set goals and objectives.
- Technical knowledge and analytical skills
- Professional presentation, organizational, influencing, negotiation, and interpersonal skills.
- Demonstrates tact, diplomacy, and creative problem-solving abilities.
- Computer proficiency in Microsoft Word, Excel, and PowerPoint.
- Business ethics, integrity, and honesty in all situations.
- Initiative and pro-activeness
- Accountability, sense of urgency, and curiosity