Hotel Reception Agent
7 days ago
**Description**
**Responsibilities**:
- Greet and welcome guests with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Assist with reservations, modifications, and cancellations using hotel management software.
- Maintain accurate records of guest information and billing transactions.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
**Requirements**:
- High school diploma or equivalent; degree in hospitality or a related field is a plus.
- Proven experience as a front desk agent or similar role in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A professional appearance and a positive attitude towards guests and team members.
**Benefits**
- Competitive salary with opportunities for overtime
- Health, dental, and vision insurance for you and your family
- Generous paid time off policy including vacation and sick leave
- Employee discounts on accommodations and dining at our hotel
- Comprehensive training and development programs for career growth
**Job Types**: Full-time, Permanent
Pay: From $23.69 per hour
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to commute/relocate:
- Whistler, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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