Hotel Reception Agent

7 days ago


Whistler, Canada Pinnacle Hotel Whistler Full time

**Description**



**Responsibilities**:

- Greet and welcome guests with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Assist with reservations, modifications, and cancellations using hotel management software.
- Maintain accurate records of guest information and billing transactions.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.

**Requirements**:

- High school diploma or equivalent; degree in hospitality or a related field is a plus.
- Proven experience as a front desk agent or similar role in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A professional appearance and a positive attitude towards guests and team members.

**Benefits**
- Competitive salary with opportunities for overtime
- Health, dental, and vision insurance for you and your family
- Generous paid time off policy including vacation and sick leave
- Employee discounts on accommodations and dining at our hotel
- Comprehensive training and development programs for career growth

**Job Types**: Full-time, Permanent

Pay: From $23.69 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Whistler, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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