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Patient Experience Coordinator

3 weeks ago

Vaughan, Canada Physioactive Orthopaedic and Sports Injury Centre Full time

We are seeking a Clinic Administrative Assistant/Patient Experience Coordinator in a busy high-end multi-disciplinary practice.

Position Duties Include:

- Empathy and caring for our clients is a must
- Ability to answer multi-line telephones
- Booking initial assessments and follow-up visits
- Follow-up telephone calls
- A competent knowledge of the services that are provided in the clinic and the ability to explain them to potential patients
- Accepting multiple methods of payment via merchant terminal
- Able to maintain patient and clinic confidentiality
- Knowledge in dealing with Motor Vehicle claims would be an asset
- Experience with booking and billings software would be an asset
- Strong computer skills (knowledge of Clinicmaster and Quickbooks an asset)

Essential Skills and Abilities:

- Excellent command of the English language (both oral and written communication skills)
- Demonstrates an enthusiastic, friendly, patient and warm demeanor
- Team-player
- Ability to multitask
- Strong time management skills
- Dedication and Reliability
- Willingness to learn and develop new skills
- Experience with direct billing insurance using TELUS, Green Shield and Blue Cross would be an asset.
- Start Date: Available Immediately

**Job Types**: Full-time, Permanent

**Salary**: $17.50-$20.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
All COVID19 protocols are a MUST with full sanitization, mask wearing, COVID19 screening, as per the OPA College and all Public Health.

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative assistant: 1 year (preferred)
- receptionist/customer service: 1 year (preferred)