Care Experience Coordinator

JOIN one of the Canada's Top Growing Companies - we can't wait to welcome you aboard

Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others. Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication.

Qualifications
The following are the principal qualifications for this position:

• 1 year experience working as a Care Coordinator for Government contracts (preferred)
• Excels at Customer Service and ensuring a positive and quality customer experience
• Ability to multi-task in a faced paced environment
• Super positive attitude with other people, staff, customers, patients, families and care teams
• Ready to work hard to excel and win, while implementing/executing leading innovative ideas

Major Duties

• Coordination of Community Care + File Management
• Coordinate Care for families & loved ones with our stellar roster of Community Care Professionals
• Communicate constantly with Field Staff and patients/families to ensure a quality customer experience
• Utilize the most advanced, cutting edge scheduling technology in the Home Health Care Industry
• Meet with the Home Care Manager daily to set priorities, update on progress and suggest alternatives to stay on schedule.
• Weekly discussions with Division Manager to set priorities, update on progress and suggest alternatives to stay on track
• Handle and assess client service needs in consultation with Home Support Supervisor; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client needs (such as pets, smoking etc.) and the qualifications, skills, and abilities of field staff. Promote consistency of caregiver assignments and coordination of services.
• Monitor and assist with HPG and ETMS for new referrals and ongoing care assignments and/or reporting sent by the government.
• Report and collaborate with other Case managers, funder or government programs as required.
• Set clients schedule in the system. Complete data entry and maintain accurate/current scheduling information.
• Make phone calls and create tasks in systems for scheduling of field staff
• Assist with the supervision, recruitment, and orientation of Field employees as requested(Assist with ID badges, starter kits, and document retrieval for office/accounting)
• Monitor and document all calls from field staff in a timely manner and as appropriate.
• Assist with training and mentoring of new staff as required.
• Follow-up with clients within 24 hrs of the first shift to ensure client and PSW staff compatibility
• Handle and document all client and PSW concerns in a timely manner and as appropriate, notify supervisor: maintain appropriate documentation.
• Maintain confidentiality of client, PSW, and corporate information and discuss only with appropriate Bloom staff.
• Monitoring of technology platform to ensure Care Pro's are on time, at their locations, and are actively and correctly utilizing their applications.
• Provide prompt and courteous response to all customer inquiries and requirements and prepare required documentation

Training/Development

• Create and update procedures on tasks relating to the duties of this position as requested.
• Enforce and adhere to the codes of the company's Mission, Code of Conduct and policies both to their letter and intent
• Perform other duties, as required.
• Identify your own strengths and weaknesses and request assistance in developing these areas.

In compliance with Bill 190 (October 28, 2024), Bloom Care Solutions confirms that this posting represents an existing vacancy within our organization.

Bloom Care Solutions is an Equal Opportunity Employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources staff. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace