Customer Service Representative- Front Desk
6 days ago
**Customer Service
- Front Desk/admin**
**Duties and Responsibilities**:
- Supervising the implementation of each plan of care, and coordinating treatment as a team with support staff
- Collect payments from patients and insurance companies
- Collect and accurately enter patient data in EMR system within 24 hours
- Effective communication with patients, managers, and coworkers
- Maintain the cleanliness and appearance of workspace and office
- Assist with insurance authorizations and benefit checks
- Manage records and correspondence for clinic
- Other duties as directed by the clinic director and assistance for physical therapists as needed
- Develop relationships with clientele, community businesses and doctors in order to increase referrals to the clinic
- Develop and implement strategies to obtain cross referrals, patient referrals, Google reviews, products sales and treatment care plans completed
**Required Skills and Experience**
- Able to communicate clearly and with sensitivity
- Able to demonstrate proficiency with computer and EMR software
- Able to demonstrate attention to detail and organizational skills
- Able to follow our playbook
- Suited for someone who is not shy and is an extravert
- At least 2 years sales experience
- At least 2 years of customer service experience
- At least 1 year office experience
- Preferred 1 year experience in a healthcare delivery field or equivalent
**Job Types**: Full-time, Part-time
Pay: $19.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- sales: 2 years (required)
- Front desk Customer Service: 2 years (required)
- Physio and rehab admin: 1 year (preferred)
Work Location: In person
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