Customer Service/front Desk Reception

2 weeks ago

Hamilton, Canada Paramount Family Chiropractic Full time

**Job Title: Front Desk Receptionist**

**Overview**
Are you a friendly and dedicated individual with a passion for helping others? We are looking for a Front Desk Receptionist to join our chiropractic clinic team. As the first point of contact for our patients, you will play a vital role in creating a welcoming atmosphere and providing exceptional customer service.

**Responsibilities**
- Greet and check in patients upon arrival, ensuring a smooth and friendly experience.
- Address patient inquiries, requests, and concerns with professionalism and courtesy.
- Manage phone calls, providing information about our services while maintaining excellent phone etiquette.
- Process appointments, cancellations, and modifications accurately using our scheduling system.
- Assist with recommending additional services to enhance patient experiences.
- Maintain accurate records of patient information and transactions.
- Collaborate with other team members to ensure patient satisfaction.
- Perform administrative tasks, including filing, data entry, and keeping the front desk area tidy.

**Skills**
- Strong customer service orientation with a passion for helping others.
- Excellent verbal and written communication skills in English
- Ability to assess situations effectively and provide appropriate solutions.
- Experience in sales or upselling techniques is a plus.
- Proficient in computer systems and clinic management software.
- Strong organizational skills and attention to detail.
- Ability to thrive under pressure in a fast-paced environment while maintaining a positive attitude.

**Join Us**
Become a valued member of our team as a Front Desk Receptionist, where your skills will shine and your contributions will create memorable experiences for our patients. We can’t wait to meet you

Pay: $20.00-$24.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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