Shop Service Technician

2 weeks ago

Edmonton, Canada DPX I NatPro Full time

The Shop Service Technician responsibilities will include day-to-day functions related to Shop Inspection and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Provinces of Alberta and Saskatchewan towards assuring Customer satisfaction, and the required profitability.

This is a full-time position, located in Edmonton, AB.

CORE AREA OF RESPONSIBILITIES:
Be responsible for day-to-day functions related to Shop Inspection and Repair of various pumps, compressors and blowers. Occasional Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Provinces of Alberta and Saskatchewan towards assuring Customer satisfaction, and the required profitability.

Support the Technical Service group as well as Service Application Specialists with contact for Customers, DXP/Natpro internal organization, Represented Manufacturers, and Sub suppliers as they relate to After Market Service and Warranty matters that you are assigned.

Follow company policies and developing long-range goals and objectives to ensure continuous growth and improvement.

Primary Duties and Responsibilities:
In this role, you will,

Support the company and Customer on service and warranty related matters assigned to you.

Be responsible for inspection of pump, blowers and / or compressor equipment as assigned.

Prepare comprehensive shop service reports for submission to end users, DXP/Natpro. Represented Manufacturer?s and internal departments.

Prepare all the required system documents towards ensuring effective and efficient quotation and order processing.

Be responsible for providing superior product support (including warranty), to DXP/Natpro Represented Manufacturer?s installed population of pumps and compressors.

Work directly with represented manufacturers to obtain technical information, costing, special requirements, and warranty support for orders assigned to you.

Maintain Service vehicles, Service tools and supplies assigned to you.

Required Experience and Education:
Five years experience working at a senior level within an After Market Service Department in the pump, Blower and/or compressor industry.

Technical education and background, (Journeyman ticket or equivalent rotating equipment experience is an asset)

The ability to understand, implement and practice the principals of root causes failure analysis.

The ability to work on multiple projects, and prioritize while meeting deadlines.

Strong verbal, written, and analytical skills. (with a focus on technical) and ability to read and comprehend relatively complex technical documents translating factual information into clear and comprehensive recommendations, and proposed solutions.

Superior organizational skills, a self-starter who can work independently and as part of a busy team.

The ability to facilitate solutions between customers and represented manufactures.

Better than average computer skills, specifically Excel, Word and Outlook.

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