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Logistics Coordinator

2 weeks ago

Montréal, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**Shift**: Monday to Friday, 10:00am to 6:30pm

The Logistics Coordinator carries out planning, shipping and coordination activities of independent delivery teams ensuring the set-up of the day. Other responsibilities include promoting an exceptional customer service experience while achieving on-time delivery performance.

**MAIN DUTIES AND RESPONSIBILITIES**:

- Coordination and shipping of freight to a predetermined distribution center
- Ensure all routes are covered by facilitating change requests and providing coverage for late or absent delivery staff
- Assist drivers with routing or delivery issues and communicate changes to service requirements
- Support operations management to implement programs and policies to increase efficiency, reduce costs, and improve the customer service experience
- Produce and maintain reports, databases, and other documents to monitor and track service performance
- Preparation of customer-specific performance reports using datasets
- Assist and support the operations team in project initiatives to improve the customer service experience
- Conduct quality and compliance assessments to ensure accuracy of documentation
- Monitors and tracks performance results and accountabilities.
- Maintain good working relationships with suppliers and internal stakeholders by responding to all inquiries and complaints.
- Act as a liaison between vendors, customer service, account administration and between office and client regarding changes, problem resolution. Escalate to the operations management team when requiring intervention.

**EDUCATION**:

- Completed high school or college or experience in inventory management, logistics, administration, or transportation is preferred.

**EXPERIENCE**:

- Experience in logistics would be an asset

**CORE COMPETENCIES**:

- Hands-on knowledge of logistics and planning.
- Proficient in Microsoft Outlook (Word, PowerPoint, Excel).
- Analytical and documentation skills.
- Demonstrates strong verbal, written and interpersonal communication skills.
- Teamwork.
- Ability to work with mínimal supervision.
- Outstanding verbal and written communication skills in French and English.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.