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Operations Supervisor at Indoor Obstacle Course

2 weeks ago

Etobicoke, Canada Pursuit OCR Full time

**Job Overview**
The Operations Supervisor (Part-Time) is a social and interactive position and is crucial in setting the tone for the floor staff along with everyone who walks through our door - they are both the ideal Host and the “Staff Whisperer”.

Working collaboratively the Operations Supervisor is the right-hand of the Assistant Operations Manager and will be responsible for supporting the daily operations such as attending to the front desk, the obstacle course, staffing, and general maintenance of the space.

A key responsibility of the Operations Supervisor is in providing support and training to the team on guest-related and obstacle course operations. This role requires an individual who thrives on team dynamics and can work in rotational shifts.

**Main Responsibilities**
- Core responsibility is to assist the Assistant Ops Manager and the Ops Manager
- Fill in as Manager On Duty (MOD) in absentia of upper Managers
- To be a responsible key holder, opening and closing the space when on duty and being responsible for the safety and security of the building, people and activities therein
- Understands and act as lead enforcer with the implementation of company policies and plans, particularly Front-of-House, Health and Safety, and Security policies
- Deliver a daily briefing of run-of-events (when needed) to the floor staff
- Collect and gather key contact details and information from inquiring potential buyouts
- Daily course walk checks either at the beginning of operating hours or at EOD
- Build trust and bridge effective communication between floor staff and management
- Receive concerns, questions, and comments from floor staff in confidence, reporting to Management where it is concerned
- Able to stand for long periods of time and meeting the physical demands of the work
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
- Encourages teamwork and quality service through daily communication and coordination of cleaning, maintenance and safety duties
- Verifies and inquiries on accurate information of the space and associated activities
- Resolves guest problems quickly, efficiently, and courteously
- Assists with providing input on scheduling, coaching, performance evaluation, and training for floor staff
- Acts as a leader on the property, report all workplace incidents/accidents or near misses
- Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations

**Our ideal Floor/Front-of-House Team Member**

The Operations Supervisors will have the ability to make immediate decisions in absentia of upper Management that reflect the morales of the company and so they will strive for consistency of thought-processes within provided frameworks from upper management.

**The ideal person can**
- Earn the trust of the Staff
- Be an active listener
- Express empathy
- Act as a role model to the team in the service vision and standards of guest experience
- Be comfortable engaging with all guests, visitors, vendors, and team members
- Thrive in a fast-paced high-pressure environment-maintaining composure and objectivity

**Good to Have**
- Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
- Excellent written and verbal communication skills
- Computer literate in operating systems such as Google Suite, MS Office, Point-of-Sale

**General Duties of Everyone on the Team**
- Reporting any emergencies in a speedy and accurate way
- Ensure a smooth operation of Guest Services and the day-to-day operations
- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary
- Confirms information is accurate prior to actioning or inquires on next steps if unsure
- Maintains a clean, hygienic work space
- Performs cleaning duties such as mopping, vacuuming, sweeping, wiping down surfaces, and other related custodial duties
- Provides a safe and harassment-free work environment
- Be polite, courteous, and respectful to Guests, fellow team members, contractors, and anyone else who may enter the space
- Understands and comply with all health and safety rules, regulations, and laws.
- Participates in fire safety plan drills, safety drills, and relevant health/safety drills
- Maintains an active and in good-standing First Aid/CPR ‘C’ AED certification
- Successfully completes company recommended AODA training

**Job Type**: Part-time

Pay: $20.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On c