Translation Manager

**SUMMARY**
- Oversees the entire lifecycle of a translation project, from initial planning to final delivery. This includes coordinating with partners and internal business units, establishing timelines, and ensuring that the project stays on track. They are also responsible for managing the translation services provider. ensuring that they adhere to the project timeline and deliver high-quality translations through the use of a Computer-Assisted Translation tool, such as MemoQ or Trados.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **are listed below. Other duties may be assigned.
- Provide exceptional customer service to partners and internal business units and beyond. This includes responding to client inquiries, addressing concerns, and ensuring that the client is satisfied with the final product.
- Develop and submit timely and accurate quotes to business units. This requires a thorough understanding of the project requirements and the ability to accurately estimate the time and resources required.
- Establish and manage the project budget. This includes tracking expenses, identifying cost-saving opportunities, and ensuring that the project stays within budget.
- Organize and verify project files for final delivery to business units. This includes ensuring that all files are properly formatted, that all translations are complete, and that all files are delivered on time.
- Coordinate the team of translators, reviewers, layout designers, etc. and ensure that all deadlines are met. This requires strong organizational skills and the ability to manage multiple tasks simultaneously.
- Develop translation strategies regarding, including analysis of the need for additional translation languages.
- Track progress of translations and follow up as necessary. Provide regular reports on the progress of translations to individual business unit management and IIA Executive management.
- Develop and maintain policies, procedures, and translator guidance for the translation function. Ensures that translators comply with IIA guidelines for translation and translation review. For each language, provide ongoing constructive feedback to service providers regarding the quality of the translation.
- Oversee the revision of translations as necessary, based on feedback from translators or quality assurance reviewers.
- Establish mechanisms to prioritize translations given the limited resources, such as the use of a translation management system.
- Be aware of the product/services pipeline to anticipate translation needs.
- Manage and develop the translation memory by requiring all translations to be performed using Computer-assisted translation tools such as MemoQ or Trados, ensuring efficient and consistent translation processes across projects.
- Work with BU in developing business cases for translations, including cost-benefit analysis and return on investment (ROI).
- Work with the Business Unit (BU) to identify translation opportunities and understand their needs to ensure translations align with business unit goals and overall strategic plan.

**KNOWLEDGE, SKILLS & EXPERINECE REQUIRED**

**Proven multi-tasking skills** and the **ability to work under strict deadlines**. Strong** organizational skills** and a **fast learner with the ability to pick up new skills and technologies**. Exceptional** problem-solving skills** and **good at interacting with people and the ability to work within a team.** Foster good relationships** with translators from diverse cultures and time zones** and be able to **perform well under pressure with the ability to manage multiple projects and translators at the same time. **Requires knowledge of various file formats used in translation, such as PDF, XLIFF, Word, Excel, and HTML, and an understanding of how these formats integrate with CAT (Computer-Assisted Translation) tools.

**SUPERVISORY RESPONSIBILITIES**
- There are no supervisory responsibilities. May occasionally provide direction and/or supervision to staff or consultants on a project basis with assistance of Manager, Exam Development & Publication.

**QUALIFICATIONS**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**
- Bachelor's degree (B.A./B.S.) from a four-year college or university and three to five years' related experience and/or training; or equivalent combination of education and experience.

Requires over three years of experience in translation project management and/or experience with translation memory software such as MemoQ and Trados. Experience with an international organization would be an asset to The IIA and its global goals.

**LANGUAGE SKILLS**
- Excellent English written and oral communication skills are required