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Training Coordinator

2 weeks ago

Regina, Canada Brandt Full time

Brandt is currently seeking a full-time Training Coordinator to join our Customer Support Centre in Regina, SK on a permanent basis.

***Duties and Responsibilities**
- Develop and implement strategic training plans for parts and reception staff.
- Diagnose and provide solutions for training needs.
- Collaborate with HR and Brandt's HR Culture team for development alignment.
- Assess training needs for Parts team and Corporate receptionists.
- Manage content delivery through the learning management system.
- Act as the Knowledge Base point person, overseeing needs assessment, content submissions, and employee adoption.
- Lead new hire onboarding, covering system access, technology requirements, and orientation.
- Coordinate and implement training activities, including job shadowing and hands-on sessions.
- Utilize MS Office and corporate systems for course material and development.
- Conduct ongoing audits to enhance program effectiveness.
- Ensure training materials and programs stay relevant and current.
- Uphold corporate brand guidelines in communications and presentations.
- Meet internal and external training standards for curriculum and reporting.
- Analyze and address organizational development needs, and supporting operations.
- Adhere to company policies regarding training.
- Collaborate with external agencies on behalf of Brandt (e.g., OEMs).
- Diagnose and recommend solutions for training needs.
- Facilitate training delivery, manage onboarding, and coordinate offline time.
- Implement continuous improvement initiatives, including audits and program updates.
- Perform additional tasks as needed to meet organizational requirements.

LI-Onsite

**Required Skills**:

- Strong communication and presentation skills.
- Proficient in MS Office and corporate systems.
- Knowledge of learning management systems.
- Ability to assess training needs and develop solutions.
- Excellent organizational and coordination skills.

Required Experience
- Previous experience in training coordination or related field.
- Familiarity with Contact Center operations is an asset.
- Experience in collaborating with HR teams.
- Knowledge of continuous improvement methodologies.
- Familiarity with OEMs is a plus.