Customer Experience Agent

Tigertel / MAP communication is always seeking team members who demonstrate passion for serving our customers and a firm commitment to protecting people and reducing risk. With us, you'll face new opportunities and challenges each day that require you to be flexible, innovative, and adaptable in your mission to serve customers.

Our company culture is built on a foundation of respect, diversity, synergy, commitment, and partnership. We're committed to an environment of learning, where people can grow and develop, innovative ideas take root, and new approaches are valued. Join our team of talented and purpose driven individuals. Position Summary: Customer Experience Agent position is responsible for assisting in the delivery of superior customer service by processing inbound/outbound calls effectively and efficiently, as well as ensuring compliance with all company policies and procedures.

**Key Responsibilities/Accountabilities**:

- Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency.
- Takes and dispatches messages accurately while following strict protocols provided by clients. Assists with representative training, as needed.
- Ensures compliance with all company policies and procedures.
- Performs other related duties as required or requested. Required Knowledge, Skills & Abilities Required:

- Excellent customer service skills, a strong desire to help people and the ability to remain calm in stressful situations.
- Effective verbal and written communication skills.
- Excellent problem solving skills with the ability to listen, read and interpret the critical content of inquiries.
- Demonstrates organizational ability with attention to detail and strong follow-up skills.
- Ability to establish good working relationships both internally and externally in a team environment.

**Education and Experience Required**:

- Education equivalent to a High School diploma/GED or the equivalent in related work experience.
- Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
- Previous customer service or call center experience preferred.
- Demonstrated ability to type 35 words per minute preferred.
- Must be proficient in English language.
- Demonstrates a good working knowledge of Windows and Microsoft Office, in order to successfully navigate through the multiple computer systems. Demonstrates the ability to gain a basic understanding of the Infinity system and the associated call center systems.
- Must have the ability to work a flexible work schedule (including days, nights, weekends and holidays as scheduled).

**Advantages**:

- Great team atmosphere and culture.
- No cold calls / no sales target

**Benefits**
- Permanent full-time opportunity.
- Competitive Wage.
- Great location and easily transit accessible.

**Immediate start date.**

We thank everyone for their interest in this opportunity, however only those who qualify for an interview will be contacted. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, ethnic origin, citizenship, religion, sexual orientation, gender identity, gender expression, disability, record of offences, or any other federally or provincially protected class.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: $16.42 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Dartmouth, NS: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)