Assistant Manager

15 hours ago

Ottawa, Canada Strawberry Blonde Bakery Full time

Overview:
Come join our team at our award winning bakery We are currently looking to fill our Assistant Manager position at the Westboro Location (111 Richmond RD). This job has aspects of both baking our Vegan, Kosher, Gluten and Nut free products and providing our Westboro Store Manager with help to carry out the day to day operations.

Principal Duties and Responsibilities:
On top of the regular duties and responsibilities of a Baker, the Assistant Manager's Duties & Responsibilities include the following:

- Lead the supervisors, and in conjunction with them, ensure all staff receive proper training on all products and know SBB policies and procedures as well as deliver performance management should problems arise.
- Ensure that staff conversation is kept work appropriate and that staff do not let conversation get in the way of productivity.
- Check and maintain product consistency (look, taste, weight), and keep an eye on waste management, coming up with solutions when needed
- Ensure that all product is properly stored and rotated and that nothing goes past point of expiry
- Work with the supervisory team to prioritize tasks for all staff on the floor to ensure everyone is working as efficiently as possible and that the production list and cleaning get done in a timely manner.
- Work with the FOH team to oversee the store being ready to open (this includes s/o and w/s are ready on time) and/or close the store at the end of the day and ensure closing duties are done in a timely manner (delegate and watch the clock)
- Responsible for filling in when the schedule needs it including ensuring the bakery is staffed appropriately (enough people to do morning baking tasks, locking up at night, etc.)
- Ensure that all parts of the bakery are kept clean and safe to work in.
- Keep an eye on the display case/freezer/coffee&tea and ensure it is as stocked and clean as possible. Delegate appropriately.
- Assist Store Manager as needed (ie with ordering & putting away ingredients/inventory, production lists, input on staff reviews, scheduling, human resources, etc.)
- Check and pull to numbers from online store, create production lists. This will also include communicating with the Specialty Orders Manager about upcoming orders.
- Foster employee development, motivation and recognition
- Provide superior customer service, assisting the FOH staff in serving customers when the store gets busy or delegating accordingly.
- Handle customer complaints and difficult questions if need be
- Keep an open communication going between staff, Speciality Orders Manager, Store Managers & Owner

**Experience**:

- Previous experience in retail/bakery/kitchen management is preferred
- Knowledge of vegan and gluten free baking is an asset
- Knowledge of Excel spreadsheets is a plus

Joining our team as an Assistant Manager offers the opportunity for career growth, competitive pay, and a dynamic work environment. If you are a motivated individual with a passion for baked goods, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Expected hours: 30 - 44 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Every Weekend

Supplemental pay types:

- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

Work Location: In person

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