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Administrative Coordinator

3 days ago

East York, Canada H. A. Kidd and Company Limited Full time

**About us**

H. A. Kidd was founded in 1924. We are the largest manufacturer and distributor of home sewing and craft products in Canada. Our vast range of products are found in more than 3,000 fabric, craft, yarn stores and departments from coast to coast. Many of our brands and products are market leaders and our 140 employees are committed to giving our valued customers the highest level of service at all times. Our sales and service teams cover every province and are supported by regional distribution centers in Toronto, Montréal, and Edmonton. We are dedicated to fast order turnaround and ship to all areas of Canada.

**Administrative Coordinator**

As the first point of contact for our onsite customers and visitors, and the **Administrative Coordinator** is a personable self starter who will provide high-level customer service to H. A. Kidd’s leadership team and colleagues. **Due to the nature of the job duties, this role is 100% onsite at our East York office.**

**Responsibilities**

**Communication & Front Office Management**

  • Promptly respond to all inquiries, ensuring stakeholder satisfaction
  • Serve as the first point of contact at the reception, providing a warm welcome and assistance to customers and visitors
  • Efficiently distribute incoming mail to respective staff members

**Order & Data Management**

  • Input RMA details into IN67, subsequently liaising with Bev or Stephanie for final approval and processing.
  • Ensure effective management and oversight of the FAXTOR for all Burda orders
  • Oversee and process diverse online orders including, but not limited to, platforms like Amazon, Rit, Loblaws, Staples, Craftable, Indigo, and provide backup support for Walmart.ca orders
  • Guarantee the punctual pick-up of customer orders, ensuring their appropriate archival for invoicing, complete with mandatory signatures and dates
  • Facilitate smooth order entries for sample requests in collaboration with the warehouse. Ensure these requests are aligned with TSM's weekly shipping slots

**Vendor Coordination & Invoice Processing**

  • Execute tasks related to Lion Brand orders including maintaining pertinent spreadsheets, issuing PO40, liaising with LBY for packing lists, and reconciling discrepancies
  • Ensure timely dispatch of Fabricland, Fabricville, and independent invoices in alignment with customer preferences and schedules
  • Coordinate logistics with renowned courier services like FedEx, Same Day, and DHL for prompt package pickups

**Report Management & Miscellaneous Duties**

  • Regularly monitor and maintain the AP35 receipt accrual reports
  • Actively contribute towards realizing the company’s overarching objectives
  • Stay abreast with necessary training modules, especially those related to sample request order entries
  • Execute special projects or tasks in alignment with organizational needs as directed by the Manager/Supervisor

**EDUCATION & EXPERIENCE**

  • Completion of High School or College diploma
  • Minimum 1 year experience working as CSR or an Administrative Assistant

**SKILLS & QUALIFICATIONS**

  • Positive Attitude; Integrity and Professionalism
  • Highly skilled in Microsoft Office (Word, Excel, and Outlook)
  • Strong verbal and written communication skills
  • Exceptional organizational skills and must be organized, multitasking, detail-oriented, focused on deadlines, self-motivated and adaptable to the diversity of the company’s requirements
  • Excellent time management skills and should be a forward thinker to perform assignments independently with mínimal supervision; think outside the box about solutions
  • French (oral and written) an asset

**ACCOMODATIONS**

**Salary**: $35,000.00-$37,500.00 per year

Schedule

  • Monday to Friday

Work Location: In person