Assistant Hotel Manager

1 week ago

Oshawa, Canada Best Western Plus Durham Hotel & Conference Centre Full time

**Position Summary**

The Assistant Manager is a key member of the hotel’s leadership team, responsible for supporting the General Manager in daily operations. This role directly oversees the **Front Office** and **Housekeeping departments**, ensuring exceptional guest service, efficient operations, and compliance with Best Western brand standards. The Assistant Manager serves as the acting manager in the absence of the General Manager.

**Key Responsibilities**

**Guest Service & Experience**
- Maintain a strong presence in the lobby and public areas, engaging with guests to ensure satisfaction.
- Respond promptly and professionally to guest concerns and resolve issues to ensure a positive outcome.
- Monitor online reviews and guest feedback, addressing areas for improvement.

**Front Office Management**
- Supervise front desk staff to ensure smooth check-in/check-out operations.
- Prepare and manage front desk schedules, ensuring proper coverage for all shifts.
- Monitor daily arrivals, departures, group blocks, and special requests.
- Ensure cash handling, billing accuracy, and night audit procedures are completed correctly.

**Housekeeping Management**
- Supervise Housekeeping Manager and conduct routine room inspections.
- Monitor room cleanliness and maintenance standards, conducting regular inspections.
- Manage housekeeping schedules and productivity to control labor costs while meeting occupancy needs.

**Leadership & Team Development**
- Recruit, train, coach, and motivate front desk and housekeeping staff.
- Conduct regular team meetings to communicate goals, service expectations, and updates.
- Lead by example to foster a culture of teamwork, accountability, and guest focus.

**Operations & Administration**
- Assist with forecasting, budgeting, and labor cost control for front office and housekeeping.
- Oversee supply ordering and inventory control for housekeeping and front office needs.
- Ensure compliance with Best Western brand standards, health & safety regulations, and hotel policies.
- Act as Manager-on-Duty (MOD) as required.

**Qualifications**
- 2+ years of hotel supervisory experience (Front Desk or Housekeeping leadership preferred).
- Strong knowledge of hotel operations, PMS systems, and basic accounting principles.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Experience in a branded hotel environment (Best Western or similar) preferred.

**Skills & Competencies**
- **Leadership**: Inspires and develops staff, builds strong teams.
- **Customer Focus**: Dedicated to meeting guest needs and improving satisfaction.
- **Attention to Detail**: Ensures high standards in room cleanliness and guest service.
- **Decision Making**: Acts quickly and effectively to resolve operational issues.
- **Organizational Skills**: Manages schedules, tasks, and priorities efficiently.

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Work Location: In person

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