Assistant General Manager

3 days ago

Oshawa, Canada Travelodge Oshawa Full time

The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day-to-day operation of the Front Desk, Kitchen, Housekeeping and Maintenance teams in conjunction with the GM and making sure that all departments run smoothly and efficiently.

ESSENTIAL FUNCTIONS:
**AGM Duties and Responsibilities**:

- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
- Manage Front Desk Operations, which include but are not limited to: making reservations, check-in and check-out guests as needed, managing room type availability, and ensuring all staff are adhering to standard operating procedures (No Show Charges, Credit Card handling, Charge Backs, etc)
- Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.
- Check any meeting room needs and set-ups for cleanliness, proper set and availability.
- Maintain effective communications between all hotel departments.
- Conduct at least one routine inspection of the public areas of the hotel, recognizing and investigate, report and coordinate all hotel accidents that are employee and guest related.
- Assist in the selection and continuous training of staff to provide high quality service to guests.
- Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
- Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to work with and understand financial information and date, and basic arithmetic functions.
- Must have the ability to work various hours and shifts per week, with an average of 40+ hours
- Other hotel-related duties as required.

**Qualifications Standards**:
Education & Experience
- Minimum 5 years in Hospitality Related Industry
- Minimum 2 years in Hospitality Related Management
- College/University Degree in Business or Hospitality Management Preferred

**Physical Requirements**:

- Long hours sometimes required, including evenings, weekends and holidays.
- Must be able to work indoors or outside.
- Must be able to stand on feet throughout the shift.
- Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Oshawa, ON L1J 7A6: reliably commute or plan to relocate before starting work (required)

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