Patient Registration Clerk

**Company Bio**

At Quinte Health, guided by our core values of Imagine It's You, Value Everyone, We All Make a Difference, and Stronger Together, our family of four hospitals holds a central role in the mission to enhance lives and foster healthier communities. We operate as a cohesive team, uniting all our hospitals, to deliver local and regional healthcare services. In partnership with our communities, we strive to improve access to high-quality care, right in their own neighborhoods.

Our sense of fulfillment is deeply rooted in the impactful work we do, a sentiment shared by our dynamic teams of staff, dedicated physicians, and committed volunteers. They not only care passionately for our patients but also for each other, embodying our core values at every turn.

We don't just serve our communities, we actively contribute to them. Quinte Health is woven into the fabric of our local landscape, with our team members residing, raising their families, and often retiring right here in the communities they cherish. We are on a constant lookout for compassionate and dedicated individuals to join our team. Our diverse array of exciting roles encompasses positions that span multiple hospitals, as well as opportunities situated within a single hospital. Join us as we live out our values in providing exceptional healthcare close to home.

**Position Summary**

Process the registration of patients admitted to or treated in either an inpatient bed, emergency room, day surgery, endoscopy suite, or emergency managed clinic in an expedient, professional and courteous manner. Ensure all supporting electronic and hard copy documentation is complete and correct.

**Required**
- Post-Secondary School Education in medical secretary/medical transcription or equivalent combination of education (minimum of grade 12) and relative working experience.
- Medical Terminology course completed through a recognized college.

**Duties**
- Registers patients visiting Emergency and Out-patients, including Same Day Surgery, Diagnostic Imaging, Lab and clinics.
- Process repatriated patients to and from Quinte Health.
- Arrange for non-urgent patient transfers.
- Processes and completes required forms for all admissions, transfers, births and deaths.
- Arranges for bookings of various clinics.
- Arranges consult appointments as required.
- Takes payments, issues receipts and reconciles cash.
- Directs patients and visitors to nursing units and other departments.
- Scans hardcopy patient documents into Hospital Information System.
- Manages mail out and distribution of hardcopy documents.
- Answers phone and manages calls regarding Patient Registration concerns, forwards calls as required.
- Acquires Preferred Accommodation signatures from Inpatients and their families and records in Hospital Information System.
- Provides remote registration support for Q7 and other sites as necessary.
- Participates in improvement initiatives.
- Assists in the orientation of new staff when required.
- Performs other duties as assigned.
- Maintains patient privacy and confidentiality at all times.

**Equal Opportunity**

**Physical Demands Analysis**

Strength
- Required Rarely - lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling

Mobility
- Required Often - prolonged sitting
- Required Occasionally - standing and walking on hard surfaces, bending/stooping

Dexterity
- Required Often - prolonged fine finger movements
- Required Frequently - gripping/grasping, eye/hand coordination
- Required Briefly - reaching with both hands