Unit Communications Clerk

Position Summary
The Unit Communications Clerk (UCC) provides essential front-line support to patient care teams by assisting with administrative tasks such as patient admissions, transfers, and discharge processes. The UCC is responsible for managing communication between staff, patients, and families, maintaining accurate records, and supporting daily unit operations. The role contributes to efficient patient care by ensuring smooth clerical processes and helping identify opportunities for improvement.

Required

• Post-Secondary education in medical secretary/medical transcription or equivalent combination of education and relative working experience.
• Must have demonstrated typing and other basic clerical skills including computer/word processing, e-mail, and faxing experience.
• Medical Terminology course completed through a recognized college.
• Strong public relations/team/customer service communication skills.
• Must be able to accept direction and work with minimum supervision.
• Experience with transcription of medical orders.
• For internal candidates, disciplinary and attendance records will be considered.

Duties
Communication & Collaboration

• Communicates and collaborates effectively with hospital staff and community partners in care regarding patient and family-related matters.
• Functions as the unit's receptionist by welcoming visitors, providing patient bedside packages, answering phones, and using a customer service communication approach.
• Coordinates with the Infection Prevention and Control (IPAC) team, including entering swabs in Cerner and assisting with hand hygiene audits.
• Updates patient care boards (non-clinical info) and door signage, including isolation status in collaboration with clinical staff.
• Attends departmental and other meetings as required.

Patient & Clerical Support

• Assists with the preparation of charts for new patients and maintains chartlets with proper labelling for all documents on patient charts.
• Books patient appointments and registers them upon arrival, ensuring accurate collection and verification of demographic information in the system when required.
• Enters orders, as required.
• Coordinates patient admissions, transfers, discharges, and maintains accurate logs.
• Maintains patient privacy and confidentiality according to PHIPA standards.
• Prepares requisitions/labels for tests, arranges consultations, and schedules patient appointments both in-house and at other healthcare facilities.
• Arranges transportation for patient transfers and appointments to other facilities.
• Reviews and orders supplies, including PPE and ensures stock is maintained.
• Completes typing/word processing tasks for the unit/department.

Staffing & Scheduling Support

• Acts as a resource to assist staff with using scheduling software (UKG).
• Completes online staff replacement requests in collaboration with the staffing office and in-charge personnel.
• Prints and updates daily staffing sheets, collaborates with Staff Scheduling to make necessary corrections, and tracks staff attendance.
• Updates assigned premiums, such as in-charge, student supervision, and mentorship, as required.
• Scans and files documents as required.

Process Improvement & Quality Assurance

• Actively identifies areas for improvement in clerical processes, streamlining workflows and increasing operational efficiency.
• Participates in audits and records completion of assigned tasks.
• Assists with maintaining and enhancing occupational health and safety standards.

Education & Compliance

• Completes mandatory annual education requirements.
• Other duties as assigned.

At Quinte Health, our four hospitals unite under the core values of
Imagine It's You, Value Everyone, We All Make a Difference
, and
Stronger Together
. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.

Located on the stunning Bay of Quinte, Belleville blends small-town charm with big-city perks—vibrant dining, festivals, waterfront adventures, scenic trails, and great shopping.

As the largest Quinte Health hospital, Belleville General Hospital (BGH) offers diverse opportunities across medicine, critical care, emergency, surgery, maternal-child care, mental health, rehab, and oncology. We collaborate regionally to provide top-tier care.

At BGH, you'll thrive in a dynamic, supportive, and team-driven environment. Newcomers learn from experienced professionals, fostering growth and a shared passion for making a real impact. Come be part of something amazing

Physical Demands Analysis
Strength

• Required Rarely – lifting average 5-10 pounds' maximum 15 pounds, carrying, pushing/pulling.

Mobility

• Required Often – prolonged sitting.
• Required Occasionally – standing and walking on hard surfaces, bending/stooping.

Dexterity

• Required Often – prolonged fine finger movements.
• Required Frequently – gripping/grasping, eye/hand coordination.
• Required Briefly – reaching with both hands.

Equal Opportunity
We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at x2577 or