Rma Coordinator

3 days ago

Markham, Canada AVI-SPL Full time

Description:

- This position is mainly responsible for handling the day-to-day RMA activities.

**Essential Duties and Responsibilities**:

- Responsible for managing all day-to-day RMA (Return Merchandise Authorization) activities
- Work with internal stakeholders and vendors regarding returns or DOA's / warranty exchanges to ensure a smooth and satisfactory resolution
- Collaborate with vendors/manufacturers to obtain Return Merchandise Authorizations and ensure vendor credits are issued in a timely manner
- Negotiate with vendor/manufacturers on call tags and waiving restocking fees
- Resolve difficult issues related to miss/lost/damage with our vendors/manufacturers
- Responsible for maintaining accurate records of all RMA transactions in our ERP system
- Follow up and resolve any issues related to our internal and external (vendor) return processes
- The RMA Coordinator will work closely with our warehouses by providing all necessary documentation and instructions for return logistics
- Other duties assigned as needed

**Skills and Abilities**:

- Communicate and interact with internal employees clients and colleagues in a professional and timely manner
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills both verbal and written
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Demonstrate time management skills with attention to detail
- Ability to exercise solid judgment with sound problem-solving and decision-making skills

**Education and/or Experience**:

- Minimum High School Diploma or equivalent
- Customer service preferably in AV/Video Teleconferencing Construction
- Telecommunications or related field (preferred but not required)

**Why You'll Like Working Here**
- Training and professional development opportunities
- Robust onboarding plan including job shadowing
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching
- World class tools to help you succeed
- Enjoyable and dynamic company culture

**More About Us**

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

  • Rma Operations Coordinator

    1 week ago

    Markham, Canada GE Vernova Full time

    **Job Description Summary**: The Return Material Authorization (RMA) Operations Coordinator is responsible for coordinating the execution of customer product returns to factory and perform tasks associated with customer repair and customer support. The RMA Operations Coordinator role is full time on site. **Essential Responsibilities**: - Process customer...

  • Electronic/computer Technician

    3 days ago

    Markham, Canada Warehousing & Distribution Full time

    Electronic/Computer Technician (NOC 2242) Product Testing & Warranty Team Do you love working in a fast-paced environment, where you constantly make meaningful contributions daily? We are looking for an amazing Product Testing & Warranty Specialist to support our growing team and company long term. **Detailed Role Overview**: The Electronic Technicians...

  • Service & Operations Coordinator

    5 days ago

    Markham, Canada Levata Full time

    OCR Canada is the leading reseller in Canada, serving Canadian customers coast to coast with a proven track record of innovation in data collection and automated identification data capture (AIDC) solutions. **Job Overview**: The Service & Operations Coordinator will manage all customer Service Contracts, to ensure all items under contract are accurately...

  • Logistics Coordinator

    1 week ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Logistics Coordinator **Status**: Full Time **Reports to**: Supervisor - Production Planning **Division**: Metergy Solutions, Inc. **Location**: Warden Office (Markham) About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners, and...

  • Customer Service Specialist

    2 weeks ago

    Markham, Canada Corrosion Service Company Limited Full time

    **Customer Service Specialist - Build Your Career with an Industry Leader!** **Location**: Markham, ON **Job type: Full-time, Permanent, and On-site position** As a Customer Service Specialist within our Materials Sales Group, you will play a key role in supporting all aspects of the customer lifecycle, from handling initial inquiries and processing orders...

  • Program Manager

    7 days ago

    Markham, Canada Advanced Micro Devices Full time

    **Program Manager - GPU Returns Debug**: - MARKHAM, Canada - Engineering - 68678 - CAD $118,400.00/Yr. - CAD $177,600.00/Yr. **WHAT YOU DO AT AMD CHANGES EVERYTHING** - We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation...

  • Order Processing Specialist

    5 days ago

    Markham, Canada Omnify Lighting Full time

    **Order Processing Specialist** About Omnify For over 15 years Omnify Lighting, a division of Lumify Inc., has been delivering lighting innovation for retail merchandising, and point-of-purchase display companies. Our flagship product is LumiSheet, a globally renowned patented backlit panel, which remains a core product within our architectural grade...

  • Distribution Supervisor

    2 weeks ago

    Markham, Canada Pacific Smoke International Inc. Full time

    Join to apply for the Distribution Supervisor (Receiving) role at Pacific Smoke International Inc. 4 days ago Be among the first 25 applicants Pacific Smoke International Inc. provided pay range This range is provided by Pacific Smoke International Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more....

  • Inventory Control Associate

    2 weeks ago

    Markham, Canada Pacific Smoke Full time

    Job description **Job description** Pacific Smoke International is Canada's largest and leading distributor of electronic vaporizers and award-winning e-liquids. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham and we are...

  • Inventory Associate

    5 days ago

    Markham, Canada Pacific Smoke Full time

    Job description Pacific Smoke International is Canada's largest and leading distributor of electronic vaporizers and award-winning e-liquids. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham and we are seeking seasoned Warehouse...